Oracle MICROS Simphony Review Request Drafts
Every morning, WebRun opens Oracle MICROS Simphony, pulls completed checks from the prior evening that have a linked guest email, filters out low-check-value or comped meals, drafts personalized review request emails in Mailchimp for each eligible guest, and notifies your marketing team in Slack that the drafts are ready for approval before any email is sent.
How do I automatically draft review request emails for Oracle MICROS Simphony guests?
WebRun opens Oracle MICROS Simphony every morning, finds prior-evening completed checks with a linked guest email, filters out comped meals and recent recipients, drafts personalized review request emails in Mailchimp in a paused state, and notifies your marketing team in Slack so they can approve and schedule the send before any email goes to a guest.
- Review request emails are drafted automatically each morning without manual guest list exports
- Guests who received a recent request are excluded automatically to avoid over-emailing
- No review request email reaches a guest without marketing team approval
Built for restaurant marketing managers · multi-property hotel food and beverage teams · guest experience managers · Oracle MICROS Simphony users
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
reportingscv.micros.comin a real browser with your saved login - no setup, no API keys. -
1
Oracle MICROS Simphony - pull prior-evening completed checks with guest email
oracle.com
WebRun opens Oracle MICROS Simphony to pull prior-evening completed checks with guest email. - Open Oracle MICROS Simphony and pull completed checks from the prior service period
- Filter for checks that have a linked guest email address and a total above the minimum eligible threshold
- Exclude any fully comped checks and any guest who already received a review request in the last 90 days
Done when A list of eligible guests with their check total and email address is ready for review request drafting.
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2
Mailchimp - draft review request emails for eligible guests
mailchimp.com
WebRun opens Mailchimp to draft review request emails for eligible guests. - Open Mailchimp and create a new one-time audience segment with the eligible guest list
- Draft a personalized review request email referencing the guest's visit and the property name
- Leave the campaign as a Draft with status Paused so no email is sent until marketing approves
Done when Review request email drafts are saved in Mailchimp in Paused state awaiting marketing approval.
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3
Slack - notify marketing team that drafts await approval
slack.com
WebRun opens Slack to notify marketing team that drafts await approval. - Post a summary to the marketing channel: how many review requests are drafted, which properties they cover, and a link to the Mailchimp campaign
- Tag the marketing lead so they can approve and schedule within the same morning
Done when Marketing team is notified in Slack and can approve the review request campaign with one click.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it send review request emails to guests without my approval?
No. Every review request email is drafted in Mailchimp with status Paused. Your marketing team must review and schedule the send before any email reaches a guest.
How does it avoid emailing the same guest twice?
WebRun checks the 90-day send history before including a guest, so anyone who already received a review request within that window is excluded from the new draft automatically.
What qualifies a check as eligible for a review request?
WebRun includes checks above your configured minimum total value that have a linked guest email, and excludes fully comped meals, so only genuine paying guests receive a request.
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