Oracle MICROS Simphony Refund and Comp Exceptions
Every morning, WebRun opens Oracle MICROS Simphony, reviews all refund and comp transactions from the prior service period across every property, compares each against your policy thresholds by employee and reason code, logs the exceptions in a Google Sheet, and posts a ranked exception report to Slack for your operations manager to review.
How do I automatically flag refund and comp exceptions in Oracle MICROS Simphony each day?
WebRun reviews all refund and comp transactions in Oracle MICROS Simphony every morning across every property, compares each against your policy thresholds by employee and reason code, logs every exception in Google Sheets with seven-day rolling totals, and posts a ranked exception report to your Slack operations channel so managers can investigate before the next service begins.
- Operations managers see prior-day refund exceptions before opening rather than discovering them at month-end
- Employees with repeat refund or comp patterns are surfaced with seven-day rolling totals
- Policy threshold breaches are flagged automatically so nothing slips through manual review
Built for restaurant operations managers · multi-property food and beverage directors · loss prevention and finance teams · Oracle MICROS Simphony users
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
reportingscv.micros.comin a real browser with your saved login - no setup, no API keys. -
1
Oracle MICROS Simphony - pull prior-day refund and comp transactions by property
oracle.com
WebRun opens Oracle MICROS Simphony to pull prior-day refund and comp transactions by property. - Open Oracle MICROS Simphony and run the Refund and Comp Exception report for the prior business day
- Capture every refund and comp transaction including employee ID, check number, item, reason code, authorized manager, and dollar amount
- Flag any single transaction above your configured per-transaction limit and any employee whose total refund or comp amount exceeds the daily policy cap
Done when All refund and comp exceptions from the prior day are captured with full detail and policy breach flags.
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2
Google Sheets - log exceptions with employee, reason code, and amount
google.com
WebRun opens Google Sheets to log exceptions with employee, reason code, and amount. - Open the refund and comp exception log
- Append each flagged transaction with date, property, employee, reason code, amount, and whether it breached the per-transaction or daily policy limit
- Calculate each employee's rolling seven-day refund and comp total for context
Done when All policy exceptions are logged in the sheet with seven-day employee totals.
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3
Slack - post ranked exception report to ops manager
slack.com
WebRun opens Slack to post ranked exception report to ops manager. - Format an exception report ranking employees by total refund and comp amount, highest first
- Flag any single transaction that exceeded the per-transaction limit with a prominent note
- Post the report to the operations manager channel with a link to the Google Sheet for full detail
Done when Operations manager has the prior-day refund and comp exception report in Slack before opening.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it take any disciplinary or financial action on flagged transactions?
No. WebRun reports exceptions to your operations manager channel in Slack for human review. All investigation and follow-up decisions remain with your management team.
How does it distinguish a legitimate refund from an exception?
It compares each refund and comp transaction against the per-transaction and daily limits you configure in Oracle MICROS Simphony's policy settings. Only transactions that breach your own thresholds are flagged.
Can it track patterns across multiple properties and shifts?
Yes. WebRun aggregates exceptions across all properties and includes the employee's rolling seven-day total so patterns that span multiple locations or shifts are visible in a single report.
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