Automated Messenger Message Request Triage
Every morning, WebRun opens Facebook Messenger, works through the message requests and filtered folders, separates genuine customer enquiries from spam, drafts a suggested reply in each real thread without sending it, posts the shortlist to Microsoft Teams, and pings you on Telegram.
How do I find real customers in my Messenger message requests?
Every morning, WebRun opens the message requests and filtered folders in Facebook Messenger, reads each waiting conversation, and separates genuine customer enquiries from spam. It posts the real ones to Microsoft Teams with a suggested reply and pings you on Telegram, so a first-time customer is never lost in a folder nobody opens.
- First-time customers get seen instead of sitting in a hidden folder
- Every genuine enquiry arrives with a reply already drafted
- Spam is set aside without a reply ever going out
Built for Facebook page owners · small business owners · social media managers · ecommerce support teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.facebook.com/messagesin a real browser with your saved login - no setup, no API keys. -
1
Facebook Messenger - read message requests and spam
messenger.com
WebRun opens Facebook Messenger to read message requests and spam. - Open Facebook Messenger and go to Message Requests
- Read every waiting request, then check the filtered or spam folder for anything misrouted
- Judge each one: a real enquiry names a product, a price, an order, or asks a question about your business
- Set the obvious bulk and scam messages aside without replying to them
- Draft a short, on-brand reply in each genuine thread and leave it unsent for you to approve
- Label or mark the threads you handled so tomorrow's run starts clean
Done when Every waiting request is sorted into genuine or ignore, with a draft reply on each genuine one.
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2
Microsoft Teams - post the genuine enquiries
microsoft.com
WebRun opens Microsoft Teams to post the genuine enquiries. - Post the genuine enquiries to your customer channel, newest first
- Give the sender, what they asked, how long it has been waiting, and the suggested reply
- Note anything that reads like an order, a complaint, or a booking so it gets picked up first
Done when The team has today's genuine enquiries in Teams with a suggested reply each.
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3
Telegram - ping you about hot ones
telegram.org
WebRun opens Telegram to ping you about hot ones. - Send a short Telegram ping with the count of real enquiries found
- Name any that mention buying, a complaint, or an urgent deadline
- Keep it to a few lines so it reads on a phone
Done when You know on your phone whether anything needs answering now.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it reply to strangers on my behalf?
No. WebRun writes the reply into the thread and leaves it unsent. You read it, edit it, and press send, so no customer ever hears from an unapproved message.
How does it tell a real customer from spam?
It reads what the message actually asks. Enquiries that mention a product, a price, an order, a booking, or a question about your business are kept. Bulk and scam patterns are set aside untouched.
Does it check the filtered folder as well?
Yes. It opens message requests and the filtered or spam folder on every run, because genuine first-time customers regularly land there instead of the main inbox.
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