Automated Post-Discharge Adherence Check-Ins
Every morning, WebRun opens adherent360, finds patients who reached day 3 after a meds to beds discharge, reads how their fill and delivery went, drafts a short, personalized adherence check-in email in Gmail for your pharmacist to review, and posts your team a Slack note that new drafts are waiting.
How do I follow up on medication adherence after discharge without emailing patients myself?
Each morning, WebRun opens adherent360 to find patients three days past a meds to beds discharge, reads how their fill and delivery went, and drafts a short adherence check-in email for a pharmacist to review. It posts your team a Slack note that drafts are ready, so no medication email reaches a patient without a person approving it first.
- Every eligible patient gets a personalized draft ready for pharmacist review, not a generic blast
- No adherence email reaches a patient without a licensed pharmacist approving it first
- Readmitted or already contacted patients are excluded automatically so nobody gets a redundant email
Built for hospital pharmacy teams · meds to beds programs · clinical pharmacists · care transition and readmission teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
adherent360.comin a real browser with your saved login - no setup, no API keys. -
1
adherent360 - find patients due for a check-in
adherent360.com
WebRun opens adherent360 to find patients due for a check-in. - Open the discharge history in adherent360 and filter to patients now 3 days post discharge
- Read how their fill and delivery went: on time, delayed, refused, or a captured prescription
- Skip anyone already flagged as readmitted or already contacted
Done when Every patient due for a day 3 check-in is listed with their delivery outcome.
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2
Gmail - draft the adherence check-in
gmail.com
WebRun opens Gmail to draft the adherence check-in. - Draft a short, plain language adherence check-in for each patient, referencing their own delivery outcome
- Ask a simple, non clinical question like whether they have started the new medication
- Leave every draft unsent in the pharmacist's Gmail drafts folder. Never send a health related email to a patient without a pharmacist reviewing it first
Done when A reviewable draft exists for every patient due for a check-in.
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3
Slack - tell your team drafts are ready
slack.com
WebRun opens Slack to tell your team drafts are ready. - Post a short note to the pharmacy channel that today's check-in drafts are ready for review
- Include the count of drafts and how many reference a delayed or refused delivery
- Leave the actual sending to whoever reviews the drafts in Gmail
Done when Your team knows today's adherence drafts are ready to review.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it ever send a health related email to a patient on its own?
No. Every check-in is drafted and left unsent in your pharmacist's Gmail drafts. A licensed pharmacist reviews and sends it, WebRun never emails a patient about their medication without that review.
How does it decide what to write?
It reads that patient's own delivery outcome in adherent360, on time, delayed, or refused, and drafts a short, plain language question around it, so the draft always matches what actually happened for that patient.
What if a patient was readmitted before the check-in went out?
It skips them. Anyone flagged as readmitted or already contacted in adherent360 is excluded from that day's drafts automatically.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.