Automated Courier Handoff Reminders
Every hour, WebRun opens adherent360, finds bedside and kiosk deliveries with a scheduled courier handoff coming up in the next window, holds the pickup time on your shared dispatch calendar, and texts the assigned courier a reminder through Twilio ahead of time so no scheduled handoff gets missed.
How do I make sure a scheduled bedside courier handoff never gets missed?
WebRun checks adherent360 every hour for bedside and kiosk deliveries with a courier handoff coming up, holds the pickup time on your shared Google Calendar, and texts the assigned courier a reminder through Twilio ahead of the scheduled time, so a busy dispatch day never costs you a missed or late bedside handoff.
- Couriers get a reminder ahead of every scheduled pickup, not after they are late
- Unassigned handoffs stand out on the calendar before they become a missed pickup
- Dispatch gets an hourly check instead of relying on someone remembering the schedule
Built for meds to beds dispatch teams · hospital pharmacy logistics · courier coordinators · discharge pharmacy ops
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
adherent360.comin a real browser with your saved login - no setup, no API keys. -
1
adherent360 - find upcoming scheduled handoffs
adherent360.com
WebRun opens adherent360 to find upcoming scheduled handoffs. - Open the courier scheduling view in adherent360
- List every bedside or kiosk delivery with a handoff scheduled in the next window
- Note the assigned courier, unit, and exact pickup time for each
Done when Every upcoming scheduled handoff is listed with its courier and pickup time.
-
2
Google Calendar - hold the pickup time
calendar.google.com
WebRun opens Google Calendar to hold the pickup time. - Open the shared dispatch calendar
- Add or confirm a hold for each scheduled pickup time
- Mark any handoff without an assigned courier yet in a different color so dispatch notices it
Done when Every scheduled handoff has a calendar hold.
-
3
Twilio - remind the courier ahead of pickup
twilio.com
WebRun opens Twilio to remind the courier ahead of pickup. - Text the assigned courier a reminder naming the unit and pickup time ahead of the scheduled handoff
- Ask for a quick confirmation reply if they are running behind
- Skip the reminder for any handoff already marked picked up
Done when Every courier with an upcoming handoff has been reminded ahead of time.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
What happens if a handoff has no courier assigned yet?
It still gets a calendar hold, marked in a different color so dispatch can see it needs an assignment. No reminder text goes out until a courier is assigned.
How far ahead does the courier get reminded?
Far enough ahead of the scheduled pickup time to still make it, and it checks hourly so a handoff added late in the day still gets caught.
Does it text the patient about the pickup time?
No. Reminders go to the courier only. The patient or unit staff are not texted by this workflow.
Related templates
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