Automated Medication Delivery Refusal Alerts
Every hour, WebRun checks adherent360 for any bedside or kiosk delivery a patient has refused, logs the unit, reason, and time to a Google Sheet, and texts the covering pharmacist through Twilio so someone can follow up in person before the patient is discharged.
How do I get notified when a patient refuses a bedside medication delivery?
WebRun checks adherent360 every hour for any bedside or kiosk delivery a patient has refused, logs the unit, reason, and time to a Google Sheet, and texts the covering pharmacist through Twilio, naming only the unit and bed, so someone can address the refusal in person while the patient is still admitted and before a dose gets missed.
- Refusals reach a pharmacist within the hour instead of surfacing after discharge
- Refusal reasons get logged automatically so patterns are easy to spot
- Patients already discharged are routed to a callback list instead of falling through
Built for hospital pharmacy teams · meds to beds programs · discharge nurses · care transition coordinators
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
adherent360.comin a real browser with your saved login - no setup, no API keys. -
1
adherent360 - find delivery refusals
adherent360.com
WebRun opens adherent360 to find delivery refusals. - Open the delivery tracker in adherent360 and filter to refused or declined status
- Capture the unit, bed, refusal reason if recorded, and the time of refusal
- Note whether the patient is still an inpatient or already discharged
Done when Every refusal in the last hour is listed with its reason and timing.
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2
Google Sheets - log the refusal and its reason
google.com
WebRun opens Google Sheets to log the refusal and its reason. - Open the refusal log sheet
- Add a row for each refusal with unit, reason, and time
- Roll up refusal counts by reason so patterns are visible over time
Done when Every refusal from this hour is logged with its reason.
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3
Twilio - text the covering pharmacist
twilio.com
WebRun opens Twilio to text the covering pharmacist. - Text the pharmacist covering that unit naming only the unit and bed, never the patient's full name
- Ask them to follow up with the patient in person while they are still admitted
- Skip the text if the patient has already been discharged and route it to the callback list instead
Done when The covering pharmacist has been texted for every refusal involving a still admitted patient.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does WebRun contact the patient who refused?
No. It texts your covering pharmacist only, naming the unit and bed, not the patient. Any conversation with the patient is a human one, in person, before discharge.
Why does a refusal matter if the patient can just get meds elsewhere?
A refusal at discharge is one of the biggest predictors of a missed first dose after leaving. Surfacing it fast gives your pharmacist a chance to address the concern while the patient is still there.
What happens if the patient already left before the text goes out?
It skips the text and routes that refusal to a callback list instead, so it is not lost, it just moves to a follow up path suited to a discharged patient.
Related templates
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