Automated Marina Post-Service Review Requests
Every morning, WebRun opens DockMaster and finds service work orders that were closed since yesterday. For each completed job, it drafts a brief, genuine review request email for the boater and posts your service manager a Slack list of completed jobs with drafts ready for approval.
How do I automatically request reviews from boaters after marina service is done?
WebRun checks DockMaster every morning for service work orders closed since the previous day. For each completed job, it drafts a brief review request email naming the boater's vessel and the service performed, with a link to your preferred review platform. Your service manager reviews every draft in Slack before a single message reaches a boater.
- Every completed service job gets a review request draft the following morning
- Service manager approves review outreach while the job is still fresh in the boater's mind
- Disputed or warranty jobs are excluded from review requests automatically
Built for marina service managers · boatyard managers · full-service marinas · yacht yards
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.dockmaster.com/loginin a real browser with your saved login - no setup, no API keys. -
1
DockMaster - find recently closed work orders
dockmaster.com
WebRun opens DockMaster to find recently closed work orders. - Open DockMaster and navigate to Service Management, then filter work orders closed since yesterday
- Capture each boater's name, vessel name, job description, and closing date
- Skip any work order flagged as disputed, warranty-only, or internally declined
Done when Every eligible closed work order since yesterday is identified with boater and job details.
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2
Gmail - draft review request emails
gmail.com
WebRun opens Gmail to draft review request emails. - Draft a short, genuine review request email for each boater mentioning their vessel and the service just completed
- Include a direct link to your marina's preferred review platform such as Google or Yelp
- Save each email as a Gmail draft. Do not send until your service manager has reviewed and approved the message
Done when A review-ready Gmail draft exists for every boater whose service work order closed since yesterday.
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3
Slack - notify service manager for approval
slack.com
WebRun opens Slack to notify service manager for approval. - Post a completion summary to the service team Slack channel listing today's closed jobs and their boaters
- Include the count of review request drafts awaiting approval
- Prompt the service manager to review and send within 24 hours of job close while the experience is fresh
Done when Service manager has a list of closed jobs and review drafts to approve in Slack.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it send review requests to boaters without my approval?
No. Every review request is saved as a Gmail draft for your service manager to review. Nothing goes to a boater until staff approve and send the message.
Which review platforms does the email link to?
You set the preferred review link in your WebRun settings, typically your Google Business profile or Yelp page. WebRun inserts that link into every draft.
What about work orders that ended badly or are under dispute?
Work orders flagged as disputed or declined in DockMaster are skipped automatically, so your drafts only cover jobs that concluded positively.
Related templates
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