Automated Lazada Return Request Tracking
Every hour, WebRun opens Lazada Seller Center, reads the open return and refund requests, matches each one to its order and product, works out how much time is left to respond, cards them in Trello, and pings your seller support team on WhatsApp when a deadline is close.
How do I stop Lazada return requests from expiring undecided?
WebRun checks your Lazada return requests every hour, reads the buyer reason, refund amount, and the time left to respond, then cards each one in Trello with its real deadline. When a request has under 12 hours left it pings your seller support team on WhatsApp, so nothing gets approved by default.
- No return is auto-approved because nobody saw it in time
- Every request carries a countdown, not just a date
- Alerts stay internal: the buyer is never messaged
Built for Lazada sellers · marketplace operations · seller support teams · ecommerce managers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
lazada.comin a real browser with your saved login - no setup, no API keys. -
1
Lazada - read open return requests
lazada.com
WebRun opens Lazada to read open return requests. - Open Lazada Seller Center and go to your returns and refunds queue
- List every request still awaiting a seller decision
- Capture the order number, product, buyer reason, refund amount, and request date
- Work out how many hours remain before the decision window closes
- Read any buyer message attached so the context travels with the request
Done when Every open return is listed with its reason and remaining time.
-
2
Trello - card each request by deadline
trello.com
WebRun opens Trello to card each request by deadline. - Open your returns board in Trello and add a card per open request
- Title each card with the order number and the buyer's stated reason
- Set the card due date to the response deadline so the board sorts itself
- Archive cards for requests already decided since the last run
Done when Every open return has a Trello card with its real deadline.
-
3
WhatsApp - ping the team on close calls
whatsapp.com
WebRun opens WhatsApp to ping the team on close calls. - Message your internal seller support group on WhatsApp when a request has under 12 hours left
- List the order numbers, refund amounts, and the time remaining on each
- Message the internal team only. WebRun never messages the buyer
Done when Your team knows which returns must be decided today.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it approve or reject a return on its own?
No. WebRun only reads the queue and surfaces the deadline. Approving a return or issuing a refund stays a human decision made inside Lazada Seller Center.
Does it message the buyer?
Never. The WhatsApp alert goes to your internal seller support group only. WebRun does not reply to buyer messages or contact a customer in any channel.
How does it know the deadline?
It reads the request date and the response window shown against each return in Seller Center, then counts down from there on every hourly run.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.