Automated Lavu POS Review Request Drafts
Every morning, WebRun reads yesterday's closed checks in Lavu with guest contact details, drafts a short, friendly review request SMS via Twilio for each eligible guest, and posts the drafts to Slack for the manager to review and approve before any message is sent.
How do I automatically draft review request texts for Lavu POS guests?
Every morning, WebRun reads yesterday's closed Lavu checks, finds guests with contact details who have not been asked for a review in the past 90 days, and drafts a short, personalized SMS for each. The drafts go to Slack for manager approval, and only approved messages are sent via Twilio, so every review request is reviewed by a human before it reaches a guest.
- Review requests drafted for every eligible guest without manual list building
- No guest contacted without manager review, protecting brand reputation
- Frequent visitors excluded automatically to prevent review request fatigue
Built for restaurant owners · restaurant marketing managers · hospitality operators building online reputation
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
lavu.comin a real browser with your saved login - no setup, no API keys. -
1
Lavu - find yesterday's guests with contact details
lavu.com
WebRun opens Lavu to find yesterday's guests with contact details. - Open Lavu and navigate to the closed checks for the previous day
- Filter to checks where a guest phone number or email is on file (loyalty member or manual entry)
- Exclude any guest who received a review request in the past 90 days
- Capture the guest name, check total, party size, and phone number
Done when All eligible guests from yesterday are identified with their contact details.
-
2
Slack - post review request drafts for manager approval
slack.com
WebRun opens Slack to post review request drafts for manager approval. - Draft a short, personalized review request message for each eligible guest, including their first name and a link to your Google or Yelp review page
- Post all drafts to the manager Slack channel, clearly labeled as pending approval
- Prompt the manager to review and approve before any SMS is sent
Done when Review request drafts are in Slack awaiting manager approval.
-
3
Twilio - send approved review request SMS messages
twilio.com
WebRun opens Twilio to send approved review request SMS messages. - After manager approval, send each approved review request SMS via Twilio to the guest's phone number
- Log the sent confirmation with the guest name and timestamp
Done when Approved review request SMS messages are sent to guests via Twilio.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it send review request texts to guests without my approval?
No. Every review request message is drafted and posted to Slack for the manager to review and approve. No SMS is sent to any guest until a human approves it.
How often will a returning guest receive a review request?
Each guest is excluded for 90 days after receiving a review request, so returning regulars are not asked too frequently regardless of how often they visit.
Which review platform does the link point to?
You set the review link (Google, Yelp, TripAdvisor, or any other URL) during setup. WebRun uses that link in every draft message.
Related templates
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