Automated Lavu POS Online Order Routing Alerts
Every few minutes during service, WebRun checks Lavu for new online orders, reads the items, confirms the routing to the correct kitchen display or station, and sends a Slack alert to the floor manager and an optional SMS via Twilio if an order has been pending too long.
How do I automatically route and monitor online orders in Lavu POS?
WebRun checks your Lavu online order queue every few minutes, reads each new order's items and type, and posts an alert to Slack for the floor manager. If any order sits unacknowledged past your set threshold, it sends an SMS escalation via Twilio to the manager on duty so no online order slips through during a busy service.
- Every online order acknowledged and routed without manual checking
- Unacknowledged orders escalated to the manager by SMS before the guest notices a delay
- Pickup and delivery orders clearly labeled so the right station acts
Built for restaurant managers · quick-service restaurant operators · ghost kitchen owners · food delivery operators
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
lavu.comin a real browser with your saved login - no setup, no API keys. -
1
Lavu - check for new and pending online orders
lavu.com
WebRun opens Lavu to check for new and pending online orders. - Open Lavu and check the online order queue for any new orders
- For each new order, capture the order ID, items, order type (pickup or delivery), and time placed
- Check whether the order has been acknowledged or printed by the kitchen station
- Flag any order that has been sitting unacknowledged for longer than the set threshold
Done when All new and pending online orders are identified with their current acknowledgment status.
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2
Slack - alert the floor manager of incoming or delayed orders
slack.com
WebRun opens Slack to alert the floor manager of incoming or delayed orders. - Post a summary of new online orders to the floor manager Slack channel
- Include order ID, items, order type, and time placed
- Flag any order that is past the acknowledgment threshold with a clear alert
Done when The floor manager is notified of new and delayed online orders in Slack.
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3
Twilio - send SMS escalation if an order exceeds the wait threshold
twilio.com
WebRun opens Twilio to send SMS escalation if an order exceeds the wait threshold. - If an order has exceeded the escalation threshold (for example, unacknowledged for more than 5 minutes), send an SMS alert to the manager on duty
- Include the order ID and how long it has been waiting in the SMS
- Do not send SMS for orders that are within the normal acknowledgment window
Done when The manager on duty receives an SMS escalation for any order past the wait threshold.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does it send messages to the guest about their order status?
No. All alerts go to the internal Slack channel and the manager's phone via Twilio SMS. No messages are sent to guests directly.
What counts as an order that needs escalation?
You set the threshold during setup, for example any online order unacknowledged in Lavu for more than 5 minutes. Only orders past that window trigger the SMS escalation.
Does it work with both pickup and delivery orders?
Yes. It reads the order type from Lavu (pickup or delivery) and includes that in the Slack alert so the team knows which station to route it to.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.