Automated Kik Stale Conversation Chasing
Every morning, WebRun checks Kik for conversations that have gone unanswered for over a day, logs each one to Airtable with the wait time, drafts a friendly nudge reply for review, and emails the support lead a short list of what needs sending.
How do I chase unanswered Kik conversations automatically?
WebRun checks Kik every morning for conversations left unanswered over 24 hours, logs each one to Airtable with its wait time, and drafts a friendly nudge reply that stays unsent until a person reviews it. It then emails your support lead the full chase list, so stale conversations get handled instead of quietly aging out.
- Stale conversations are caught within 24 hours
- A ready-to-send reply is waiting for every stale chat
- Support leads get a single daily chase list instead of hunting for gaps
Built for Customer support teams · Small business owners · Community managers · Bot and chatbot operators
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
www.kik.comin a real browser with your saved login - no setup, no API keys. -
1
Kik - find unanswered conversations
kik.com
WebRun opens Kik to find unanswered conversations. - Open Kik and review open conversations
- Find any conversation with no reply for over 24 hours
- Draft a short, friendly nudge for each one and leave it unsent
Done when Every stale conversation has a draft reply waiting for review.
-
2
Airtable - log the chase list
airtable.com
WebRun opens Airtable to log the chase list. - Open the conversation chase list base
- Add a row for each stale conversation with contact and wait time
- Mark the row as drafted, awaiting send
Done when Every stale conversation is logged with its wait time.
-
3
Gmail - email the support lead
gmail.com
WebRun opens Gmail to email the support lead. - Open Gmail and draft an internal summary to the support lead
- List each stale conversation and its draft reply
- Send the internal summary email
Done when The support lead has this morning's chase list by email.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will WebRun reply to customers on Kik without me?
No. It only drafts a nudge reply and leaves it unsent in Kik. A person on your team reviews and sends it.
What counts as a stale conversation?
Any conversation with no reply from your side for more than 24 hours. Each one is logged with exactly how long it has been waiting.
Who gets the morning chase list?
Your support lead, by email, with every stale conversation and its draft reply ready to review in one place.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.