Automated WellSky Hospice Family Update Drafts
Every morning, WebRun opens WellSky and identifies patients with a significant status change recorded in the last 24 hours, drafts a compassionate, care-appropriate update message for each patient's designated family contact, and leaves every message unsent in Gmail for the care coordinator to review, personalize, and send.
How do I automatically draft family update messages for hospice patients with a status change?
WebRun opens WellSky each morning, identifies patients with a significant status change in the last 24 hours, and drafts a compassionate family update message in Gmail for each designated family contact. Every draft is left unsent and queued for the care coordinator to review, personalize, and send, so families are never kept waiting and no message goes out without human approval.
- Every status change triggers a draft family update the same morning
- Care coordinator reviews and sends each draft with no message reaching families automatically
- PHI minimized in drafts; coordinator adds clinical detail before sending
Built for hospice care coordinators · hospice social workers · hospice nurses · palliative care teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
wellsky.comin a real browser with your saved login - no setup, no API keys. -
1
WellSky - identify patients with significant status changes in the last 24 hours
wellsky.com
WebRun opens WellSky to identify patients with significant status changes in the last 24 hours. - Open WellSky and review the patient census for status changes recorded in the last 24 hours
- Identify changes that warrant a family update: level-of-care changes, significant decline notes, or transition events
- Capture the patient identifier and the designated family contact email recorded in WellSky
- Note the nature of the status change so the draft can be appropriate in tone
Done when Every patient with a status change requiring a family update is identified with the family contact and change type.
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2
Gmail - draft family update messages for coordinator review
gmail.com
WebRun opens Gmail to draft family update messages for coordinator review. - Draft a compassionate, situation-appropriate message for each family contact using the patient identifier and change type
- Leave every draft unsent in the Gmail drafts folder, addressed to the care coordinator as sender
- Do not send any message to a family member; the care coordinator must review, personalize, and send each one
Done when One unsent Gmail draft exists for each family contact whose patient had a significant status change, ready for coordinator review.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will WebRun send any message to a family member automatically?
Never. Every family update draft is left unsent in Gmail. The care coordinator must open each draft, review it, add personal details, and send it manually. No message reaches a family member without human approval.
Does the draft include protected health information?
The draft uses the patient identifier and a general description of the change type to help the coordinator recognize which patient the draft refers to. The coordinator adds clinical detail before sending, keeping full PHI out of the automated draft.
What counts as a significant status change?
WebRun flags level-of-care transitions, documented significant decline events, and other status changes recorded in WellSky within the last 24 hours. The care coordinator defines which event types qualify during setup.
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