Automated WellSky Hospice Denied Claim Tracking
Every morning, WebRun opens WellSky, retrieves denied hospice claims posted since the prior day, logs each one with denial reason, payer, amount, and age to a Google Sheet, and alerts the billing team in Slack so they can prioritize appeals before timely-filing deadlines pass.
How do I automatically track and follow up on denied hospice claims?
WebRun opens WellSky each morning, pulls every hospice claim denied in the last 24 hours, and logs each denial with its reason code, payer, amount, and age to a Google Sheet. The billing team gets a Slack alert with the total denials, dollars at risk, and a sheet link so appeals are started before timely-filing deadlines expire.
- New denials caught and logged within 24 hours of posting
- Billing team alerted in Slack before timely-filing windows close
- Duplicate entries prevented so the tracker stays clean
Built for hospice billing managers · hospice revenue cycle teams · hospice administrators · billing coordinators
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
wellsky.comin a real browser with your saved login - no setup, no API keys. -
1
WellSky - retrieve newly denied claims with reason codes
wellsky.com
WebRun opens WellSky to retrieve newly denied claims with reason codes. - Open WellSky and navigate to the Billing or Claims section
- Filter for claims with a denial status posted in the last 24 hours
- Capture the claim number, patient identifier, payer, denial reason code, date of service, and claim amount for each
Done when All newly denied claims from the prior day are retrieved with their denial details.
-
2
Google Sheets - log denials with payer, amount, and age
google.com
WebRun opens Google Sheets to log denials with payer, amount, and age. - Append each new denial as a row in the Denied Claims tracker sheet
- Include claim number, patient identifier, payer, reason code, date of service, amount, and days since denial
- Flag rows where the denial is older than 30 days for urgent review
Done when All new denials are logged in Google Sheets with aging flags applied.
-
3
Slack - alert billing team to new denials
slack.com
WebRun opens Slack to alert billing team to new denials. - Post a summary to the billing Slack channel: new denial count, total dollars at risk, and a link to the Google Sheet
- Highlight any denials flagged as urgent due to age
- Use claim numbers and amounts only; do not include patient PHI in the Slack message
Done when The billing team has a same-day Slack alert with denial count, dollars at risk, and a link to the tracker.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will WebRun file an appeal automatically?
No. WebRun only logs the denial and alerts the billing team. All appeal filings must be reviewed and submitted by a billing staff member to ensure accuracy and compliance.
Does the Slack message include patient information?
No. The Slack alert uses claim numbers and dollar amounts only. Patient names and clinical details stay in WellSky and Google Sheets, accessible only to authorized billing staff.
How does it handle denials that were already logged from a previous run?
WebRun checks the claim number against the existing Google Sheet before appending, so each denial is logged only once and the tracker does not accumulate duplicates.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.