Dispatch emergency grease overflow callouts fast
When an emergency grease overflow callout arrives, WebRun creates the urgent job in Tank Track with the site and severity, alerts the nearest on-call driver over Telegram with the address and access notes, and drafts a customer text in Twilio confirming that help is on the way, leaving the customer message for your dispatcher to approve.
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- Cancel anytime
How do I dispatch an emergency grease overflow callout automatically?
When an emergency grease overflow callout arrives, WebRun logs the urgent job in Tank Track, alerts the nearest on-call driver over Telegram with the site address and access notes, and drafts a customer ETA text in Twilio. The internal alert dispatches immediately while the customer message waits on your dispatcher to approve and send.
- The nearest on-call driver is alerted within moments of an overflow call
- The driver gets the address, gate code, and trap location up front
- The customer update is drafted and held for the dispatcher to approve
Built for grease trap haulers · 24/7 pump services · liquid waste operators · emergency dispatchers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
tank-track.comin a real browser with your saved login - no setup, no API keys. -
1
Tank Track - log the emergency callout
tank-track.com
WebRun opens Tank Track to log the emergency overflow callout. - Create an urgent grease trap callout in Tank Track from the incoming request
- Capture the site, contact, reported issue, and severity
- Check the account history and note the trap size and last service date
- Identify the nearest on-call driver and truck able to take the callout
Done when The emergency callout is logged with site, severity, and the nearest available driver identified.
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2
Telegram - alert the nearest driver
telegram.org How to Automate Telegram
WebRun alerts the nearest on-call driver over Telegram with the callout details. - Send the nearest on-call driver a Telegram alert with the site address, contact, and reported issue
- Include the trap location, gate code, and any known access notes
- Ask the driver to confirm they are heading out and give an ETA
- Post the callout to the dispatch channel so the team can see it is being handled
Done when The on-call driver has the emergency details in Telegram and can confirm an ETA.
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3
Twilio - draft the customer ETA text
twilio.com How to Automate Twilio
WebRun drafts the customer ETA text in Twilio for the dispatcher to approve. - Draft a reassuring customer text in Twilio confirming the emergency callout is logged and a driver is being dispatched
- Leave a placeholder for the ETA once the driver confirms
- Queue the text but leave it unsent for the dispatcher to approve and send
- Never send the customer text automatically
Done when A customer ETA text is drafted and queued for the dispatcher to approve.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does it text the customer without a human?
No. WebRun alerts your on-call driver internally over Telegram and drafts the customer ETA text in Twilio, then leaves it queued for your dispatcher to approve. The customer message only sends once a human confirms it.
How does it pick which driver to alert?
It reads the callout location against your on-call drivers and trucks in Tank Track and alerts the nearest one able to take the job, so the closest available truck is dispatched first for an overflow emergency.
What details does the driver get?
The Telegram alert includes the site address, contact, reported issue, trap location, gate code, and known access notes, so the driver can head straight to the trap without chasing the office for information.
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