Automated Ghost Kitchen Review Request Drafts
Every evening, WebRun scans Otter for orders that had no issues and were rated positively, drafts a short, on-brand review-request email in Gmail for each eligible customer, and queues them for your approval so nothing goes out without a human sign-off.
How do I automatically draft review requests for my ghost kitchen delivery orders?
WebRun scans Otter each evening for completed orders with no issues, then drafts a short, branded review-request email in Gmail for each eligible customer. Every draft sits in your inbox for approval before anything is sent, helping your delivery platform ratings grow without manual follow-up or the risk of unsolicited outreach.
- Review requests go out to satisfied customers without manual drafting
- No email is ever sent without your explicit approval
- Repeat-request spam is prevented with a 30-day cooldown per customer
Built for ghost kitchen operators · virtual brand managers · delivery restaurant owners
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
dashboard.tryotter.comin a real browser with your saved login - no setup, no API keys. -
1
Otter - find high-quality orders with no issues
tryotter.com
WebRun opens Otter to find high-quality orders with no issues. - Open Otter and filter today's completed orders
- Identify orders with no reported issues, no refund requests, and no complaints
- Capture the customer contact details available in the order record
- Skip any customer who received a review request in the past 30 days
Done when A list of eligible orders with customer details is ready.
-
2
Gmail - draft a review request for each eligible customer
gmail.com
WebRun opens Gmail to draft a review request for each eligible customer. - Draft a short, warm review-request email for each eligible customer using your brand's tone
- Include the brand name and a direct link to the delivery platform review page
- Save each draft in your Gmail drafts folder - do not send
- Label each draft so they are easy to find for your morning review
Done when All review-request emails are saved as drafts in Gmail, ready for your approval.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it send review requests to customers automatically?
No. Every review-request email is saved as a draft in Gmail. Nothing is sent until you review and approve each one. Contacting customers is always a human decision.
How does it avoid asking the same customer twice?
WebRun checks sent history and skips any customer who received a review request in the past 30 days, keeping your outreach compliant and non-spammy.
Can I customise the tone of the review request?
Yes. Give WebRun a sample email or a brief tone description at setup, and it will match your brand voice in every draft it creates.
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Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.