Automated Session Support Question Logging
Every morning, WebRun reviews new questions posted in your Session support group, logs each one to Google Sheets with its topic, and flags any recurring question so your Notion FAQ doc stays current instead of the same answer being retyped.
How do I log and track questions from my Session support group?
WebRun reviews your Session support group every morning, logging each new question to Google Sheets with its topic and who asked. When the same question comes up more than once, it updates a Notion FAQ doc with that entry, so recurring questions get a reusable answer instead of being retyped from scratch each time.
- Every support question is logged with its topic
- Recurring questions get a reusable FAQ answer
- The support group never has to be manually reread for patterns
Built for Community managers · Open source projects · Privacy-focused teams · Support teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
getsession.orgin a real browser with your saved login - no setup, no API keys. -
1
Session - review new support questions
getsession.org
WebRun opens Session to review new support questions. - Open the Session support group and review new messages
- Identify which messages are actual questions
- Note the topic and who asked
Done when Every new question since the last check is identified.
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2
Google Sheets - log each question
google.com
WebRun opens Google Sheets to log each question. - Open the support question log
- Add a row for each new question with topic and asker
- Mark whether it is a repeat of an earlier question
Done when Every new question is logged with a topic.
-
3
Notion - update the FAQ doc
notion.so
WebRun opens Notion to update the FAQ doc. - Open the FAQ doc in Notion
- Check if any question logged this week is a repeat
- Add or update the FAQ entry for recurring questions
Done when The FAQ doc reflects any question that has come up more than once.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does WebRun answer questions in the Session group?
No. It only reads and logs questions. Replying in the group is still done by your team.
How does it know a question is a repeat?
It compares the topic against the running Sheets log, so a question asked a second or third time gets flagged instead of logged as new.
Where does the FAQ live?
In Notion. WebRun updates it only when a question has genuinely come up more than once, so it does not fill up with one-off questions.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.