Automated Flooring Warranty Registration Follow-Up
Every morning, WebRun opens RFMS and finds flooring installations completed 7 days ago where warranty registration has not yet been recorded. For each, it drafts a reminder email to the customer with the registration link and product details, then posts a Slack digest for your team to review before any message is sent.
How do I automatically follow up with flooring customers about warranty registration?
Seven days after each flooring installation, WebRun checks RFMS for customers who have not yet logged a warranty registration. For each, it drafts a helpful reminder email in Gmail with the product name, manufacturer, and registration link. Your team reviews the drafts in Slack before sending, protecting every customer's warranty coverage.
- Every customer is reminded to register their warranty within days of installation
- Warranty registration rates increase without any manual follow-up effort
- No warranty reminder is sent without team review
Built for flooring installers · flooring contractors · flooring dealers · flooring customer service teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.rfms.comin a real browser with your saved login - no setup, no API keys. -
1
RFMS - find installs completed 7 days ago with no warranty registration
rfms.com
WebRun opens RFMS to find installs completed 7 days ago with no warranty registration. - Open RFMS and filter for jobs with a completion date exactly 7 days ago
- Check each job record for a warranty registration confirmation or note
- Exclude jobs where registration is already recorded
- Capture the customer name, contact email, product name, manufacturer, and any relevant warranty details
Done when Every installation completed 7 days ago without a logged warranty registration is listed.
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2
Gmail - draft warranty registration reminder email
gmail.com
WebRun opens Gmail to draft warranty registration reminder email. - Draft a helpful reminder email for each customer with the product name and manufacturer
- Include the manufacturer warranty registration link and any product code they will need
- Explain briefly why registration matters (to validate the warranty and receive manufacturer support)
- Save each message as a Gmail draft without sending
Done when A Gmail draft warranty registration reminder is saved for every eligible customer.
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3
Slack - alert team of drafts awaiting review
slack.com
WebRun opens Slack to alert team of drafts awaiting review. - Post a Slack digest listing each customer and product included in today's warranty reminder batch
- Note the total number of drafts ready in Gmail
Done when Your team is alerted in Slack and can review the warranty reminder drafts.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it send warranty reminders to customers automatically?
No. Every warranty reminder is saved as a Gmail draft and listed in Slack for your team to review. Messages only go to customers after a team member opens and sends each draft.
How does it track whether a customer has already registered?
WebRun reads the warranty registration field in each RFMS job record. If your team logs registration confirmation there after the customer completes it, those jobs are excluded from future reminder batches.
Does it work for all flooring product types, including carpet and LVP?
Yes. WebRun reads the product name and manufacturer from the RFMS job record regardless of product type, so the reminder includes the correct product details for carpet, hardwood, LVP, tile, or any other flooring category.
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