Automated EV Charging Station Incident Alerts
Every few minutes, WebRun checks your AMPECO network for charge points that have gone offline or are reporting a critical fault, cross-references the station against your escalation matrix in Google Sheets to find the right on-call contact, and sends an instant Telegram alert with the station name, location, fault code, and time offline so your team can respond before a session queue builds up.
How do I get instant alerts when an EV charging station goes offline or faults?
WebRun checks your AMPECO network every few minutes for charge points that have gone offline or hit a critical fault. When a new incident is detected, it looks up the assigned on-call contact in your escalation matrix and sends an instant Telegram alert with the station name, location, fault code, and downtime so your ops team can respond before a session queue builds up.
- On-call engineer receives a specific Telegram alert within minutes of a station going offline
- Duplicate alerts for the same open incident are suppressed automatically
- Recovery is confirmed with a follow-up Telegram message when the station comes back online
Built for EV network ops teams · charge point operators · CPO on-call engineers · e-mobility field service
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
go.ampeco.comin a real browser with your saved login - no setup, no API keys. -
1
AMPECO - detect offline or faulted charge points
ampeco.com
WebRun opens AMPECO to detect offline or faulted charge points. - Open AMPECO and filter charge points with a status of Faulted or Unavailable
- Identify stations that entered this status since the last run to surface only new incidents
- Capture the station ID, location, fault code, and minutes since the last successful session
Done when All newly offline or faulted stations since the last check have been identified with their fault details.
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2
Google Sheets - look up escalation contact for the site
google.com
WebRun opens Google Sheets to look up escalation contact for the site. - Open the escalation matrix sheet and look up the on-call contact for the station's region or client account
- Read the preferred notification channel and any special handling notes for the site
- Log the incident in the sheet with a timestamp for audit purposes
Done when The on-call contact and any special handling notes have been retrieved for each new incident.
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3
Telegram - send instant alert to on-call ops team
telegram.org
WebRun opens Telegram to send instant alert to on-call ops team. - Send an instant Telegram alert to the on-call ops contact for each new incident
- Include station name, location, fault code, time offline, and any special handling notes from the escalation matrix
- Post a summary to the general ops channel if more than three stations are down simultaneously
Done when The on-call contact has received a Telegram alert for every new station incident with full fault details.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does it attempt to restart or fix the station automatically?
No. WebRun only detects the incident and alerts the right on-call contact. Any remote reset or intervention in AMPECO is performed manually by your ops team after receiving the alert.
How does it avoid sending a repeat alert for the same fault every few minutes?
It logs each incident in Google Sheets with a timestamp and station ID on the first alert. On subsequent runs, it checks whether that station is already logged as an open incident and skips it until the fault clears.
What happens when the station comes back online?
When AMPECO shows the station as Available again, WebRun sends a resolution Telegram message to the same on-call contact and updates the Google Sheets log with the recovery time.
Related templates
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