Automated eClincher Urgent Message Alerts
Every hour, WebRun opens eClincher's unified inbox, finds messages and mentions that read urgent and have gone unanswered for more than 30 minutes, drafts a reply for each and leaves it unsent, then alerts your on-call teammate on Telegram and follows up by Twilio text if it's still unanswered an hour later.
How do I make sure urgent eClincher messages don't go unanswered?
WebRun checks eClincher's unified inbox every hour for urgent messages that have gone unanswered, drafts a reply for each one, and leaves it unsent for your team to review. It alerts your on-call teammate on Telegram right away and follows up with a Twilio text if the message is still open an hour later, so nothing urgent gets missed.
- Urgent messages get a drafted reply ready within the hour
- On-call teammates are alerted before a message sits too long
- Nothing stays unanswered without a second, harder to miss nudge
Built for Social media managers · customer support teams · agencies · community managers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
app.eclincher.comin a real browser with your saved login - no setup, no API keys. -
1
eClincher - find unanswered urgent messages
eclincher.com
WebRun opens eClincher to find unanswered urgent messages. - Open the unified inbox in eClincher and sort by wait time
- Flag messages that read urgent, negative, or come from a high-follower account
- Draft a reply for each flagged message and leave it unsent
Done when Every urgent message has a drafted reply waiting for approval.
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2
Telegram - alert the on-call teammate
telegram.org
WebRun opens Telegram to alert the on-call teammate. - Send the on-call teammate a Telegram alert for each newly flagged message
- Include the platform, the message, and a link to the drafted reply
- Mark it as sent once the teammate has been notified
Done when The on-call teammate has a Telegram alert for every urgent message.
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3
Twilio - escalate by text if still open
twilio.com
WebRun opens Twilio to escalate by text if still open. - Check whether a flagged message is still unanswered an hour after the Telegram alert
- Send a Twilio text escalation only for those still open
- Never send the drafted reply itself, only the escalation notice
Done when Anything still unanswered after an hour has reached someone by text.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does WebRun send the reply to the customer?
No. It only drafts a reply and leaves it unsent inside eClincher. A person on your team reviews and sends it.
What makes a message urgent?
Negative tone, a question that needs a fast answer, or a message from a high-follower account, the same judgment calls a social inbox manager would make.
Why escalate by text on top of Telegram?
Because a message still open an hour after the first alert is at real risk of being missed, so a Twilio text gives it a second, harder to ignore nudge.
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