Automated eBay Buyer Message Triage
Every hour, WebRun opens eBay, finds the buyer messages still waiting on a reply, pulls up the listing or order each one refers to, drafts an answer, logs the queue in Google Sheets with how long each has waited, and messages you on WhatsApp when a question is going stale.
How do I keep up with unanswered eBay buyer messages?
Every hour WebRun opens eBay, finds the buyer messages still waiting on a reply, and pulls the related listing or order for each one. It drafts an answer, logs the queue in Google Sheets with how long each has waited, and messages you on WhatsApp when a question is close to your response target.
- A question asked at lunchtime does not cost the sale by evening
- Every reply arrives drafted with the live listing detail attached
- Response times are tracked hour by hour in one sheet
Built for eBay sellers · online resellers · small ecommerce teams · marketplace operators
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
ebay.comin a real browser with your saved login - no setup, no API keys. -
1
eBay - find unanswered buyer messages
ebay.com
WebRun opens eBay to find unanswered buyer messages. - Open eBay Messages and filter to buyer messages with no seller reply
- For each one, open the listing or order it refers to and capture the item, price, and postage terms
- Draft a short reply that answers the question using the live listing detail, and leave it unsent
Done when Every unanswered buyer message has a drafted reply and its listing detail.
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2
Google Sheets - log the queue and response times
google.com
WebRun opens Google Sheets to log the queue and response times. - Open the buyer message sheet and add a row per unanswered message
- Record the buyer, the listing, the question, the hours waited, and the drafted reply
- Close out rows for messages answered since the last run and keep a running response time
Done when The sheet shows every waiting message with its age and drafted reply.
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3
WhatsApp - nudge you before a question goes stale
whatsapp.com
WebRun opens WhatsApp to nudge you before a question goes stale. - Message yourself when a question has waited longer than your response target
- Include the item, the question, and the hours waited
- Never send a reply to the buyer. WebRun drafts it and you send it from eBay
Done when You have been nudged about any message close to your response target.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it message buyers without me?
No. Every reply is drafted and left unsent. WebRun writes the answer using the live listing detail, and you read it and send it from eBay, so nothing reaches a buyer unapproved.
Does it cover questions with no order yet?
Yes, and those are the point. Most buyer messages are pre-sale questions about a listing, so WebRun opens the listing itself for price, condition, and postage terms rather than looking for an order.
How does it know a message is going stale?
It records the hours each message has waited and compares that against the response target you set, then messages you on WhatsApp before the question crosses it.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.