Win back customers who booked a pickup but never confirmed
Every morning, WebRun opens CleanCloud, identifies pickup requests that were initiated but not confirmed in the last 48 hours, and drafts a short, friendly follow-up SMS for each customer via Twilio, queued for staff to approve and send.
- No credit card
- Under $0.01 per run
- Cancel anytime
How do I follow up automatically with customers who started a dry cleaning pickup booking but did not confirm?
WebRun checks CleanCloud every morning for pickup requests started but not confirmed in the last 48 hours, then drafts a friendly follow-up SMS for each customer via Twilio. Every draft is queued for staff approval before sending, so no customer is contacted automatically and no potential booking is left to go cold.
- Unconfirmed bookings are followed up within 24 hours before the customer forgets
- Staff approve follow-ups in seconds rather than manually tracking pending requests
- Confirmed bookings are skipped automatically on every run
Built for dry cleaners with pickup services · laundry pickup operators · garment care home collection services
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
app.cleancloudapp.comin a real browser with your saved login - no setup, no API keys. -
1
CleanCloud - find unconfirmed pickup requests from last 48 hours
cleancloudapp.com How to Automate CleanCloud
WebRun opens CleanCloud to find unconfirmed pickup requests from last 48 hours. - Open CleanCloud and filter pickup requests to the pending or unconfirmed status
- Identify requests created in the last 48 hours with no subsequent confirmation
- Capture the customer name, mobile number, and requested pickup date for each
Done when All unconfirmed pickup requests from the past 48 hours are listed with customer contact details.
-
2
Twilio - draft follow-up SMS for each customer
twilio.com How to Automate Twilio
WebRun opens Twilio to draft follow-up SMS for each customer. - Draft a brief, friendly SMS for each customer noting their pickup request and inviting them to confirm
- Include a link or phone number to make confirmation easy
- Queue each draft for staff review before sending
Done when A draft follow-up SMS is queued in Twilio for every unconfirmed pickup request, awaiting staff approval.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it text customers without my team reviewing first?
No. Every follow-up SMS is staged as a Twilio draft. A staff member must approve and trigger each message before it reaches the customer.
What counts as an abandoned booking in CleanCloud?
WebRun looks for pickup requests in a pending or unconfirmed state that are more than a set number of hours old, typically 24 to 48 hours. You can adjust this window.
What if the customer already confirmed after the run started?
WebRun reads the live status in CleanCloud before creating each draft. Confirmed bookings are excluded from that run's list automatically.
Related templates
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