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Automated dotdigital Spam Complaint Alerts

Every hour, WebRun checks dotdigital campaign spam-complaint rates for recent sends, and when a send crosses your set threshold, it posts an alert with the campaign and rate to Telegram and sends a Twilio SMS page to the on-call marketing ops person so the send can be reviewed quickly.

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Runs on WebRun · Strict Lockdown policy
Every hour WebRunorchestrates each step
1 dotdigital check spam complaint rates
2 Telegram post the alert
3 Twilio page marketing ops
In short

How do I get alerted when dotdigital spam complaints spike?

WebRun checks dotdigital's spam-complaint rate every hour, and when a send crosses the threshold you set, it posts the alert to Telegram and sends a Twilio SMS page to your on-call marketing ops person, so a rising complaint rate gets reviewed within the hour instead of at the next weekly report.

  • Spam complaint spikes get reviewed within the hour
  • No deliverability issue waits for the weekly report
  • The on-call person gets the exact numbers needed to act

Built for email marketing teams · marketing operations · ecommerce marketers

Step by step

What does WebRun do on every run?

The exact actions WebRun takes, in order - in plain language, so you can adjust anything.

  1. WebRun signs in and gets to work

    Opens www.dotdigital.com in a real browser with your saved login - no setup, no API keys.

  2. 1
    dotdigital - check spam complaint rates
    dotdigital.com
    WebRun in dotdigital: check spam complaint rates
    WebRun opens dotdigital to check spam complaint rates.
    • Open dotdigital and review spam-complaint rates for the last hour's sends
    • Compare each send's rate against your set threshold
    • Capture the campaign name and rate for anything over threshold

    Done when Every send over threshold this hour has been identified.

  3. 2
    Telegram - post the alert
    telegram.org
    WebRun in Telegram: post the alert
    WebRun opens Telegram to post the alert.
    • Post the alert to the marketing ops channel in Telegram
    • Include the campaign name, complaint rate, and send time
    • Link back to the dotdigital campaign report for detail

    Done when The alert is posted to Telegram.

  4. 3
    Twilio - page marketing ops
    twilio.com
    WebRun in Twilio: page marketing ops
    WebRun opens Twilio to page marketing ops.
    • Send an SMS page to the on-call marketing ops person
    • Include the campaign name and the rate that triggered the page
    • Leave the review and any list changes to them

    Done when The on-call marketing ops person has been paged for every flagged send.

Run settings

How is each run configured?

Starting pageWhere Chrome opens at the start of each run
www.dotdigital.com
ScheduleRuns automatically on this cadence
Every hour
DeliveryHow each run's result reaches you
Spam complaint alert · Twilio SMS
OutputWhat each run produces - An alert with the campaign name and spam-complaint rate for any send over threshold.
Alert
Setup & safety

Secure by default

Connect once, stays signed in

WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.

Your credentials stay in your own private environment - WebRun never stores your passwords.
Strict Lockdown

Every action is checked against this policy before it runs.

Domains ALLOWLIST
Typed input ALLOW
Shell command BLOCK
File uploads BLOCK
Runs in a contained environment More on policies
Good to know

Questions, answered

Does it pause the campaign automatically?

No. WebRun only detects the spike and pages your team. Pausing a send or adjusting the list is a decision marketing ops makes.

Who gets the Twilio SMS page?

The internal on-call marketing ops person you configure. It's an internal page, never a message to a subscriber.

What threshold triggers an alert?

Whatever spam-complaint rate you set. WebRun compares every hour's dotdigital sends against it and only alerts on what crosses it.

Keep going

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