Automated No-Show Rebooking Drafts
Every morning, WebRun opens MilkNotes, finds consults that were a no-show or late cancel in the last day, drafts a warm, judgment-free rebooking text in Twilio that includes your Calendly link, and leaves each message unsent so you choose who to reach out to, keeping the tone supportive for families who are often overwhelmed.
How do I automatically follow up with lactation no-shows?
WebRun helps you win back no-shows with a gentle nudge. Each morning it finds yesterday's missed or late-canceled consults in MilkNotes, drafts a warm, judgment-free rebooking text in Twilio with your Calendly link, and leaves each message unsent so you choose who to reach out to and recover care that would otherwise be lost.
- Missed visits get a caring rebooking nudge drafted for them
- Recovered appointments protect both care and revenue
- No text goes out until you review and release the draft
Built for IBCLCs · lactation consultants · private lactation practices · postpartum support providers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
app.milknotes.comin a real browser with your saved login - no setup, no API keys. -
1
MilkNotes - find recent no-shows
milknotes.com
WebRun opens MilkNotes to find recent no-shows. - Open MilkNotes and find consults marked no-show or late cancel in the last day
- Capture the parent name, the visit type they missed, and their preferred mobile number
- Skip anyone who already rebooked or asked not to be contacted
Done when Recent no-shows and late cancels are identified with their contact details.
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2
Twilio - draft the rebooking text
twilio.com
WebRun opens Twilio to draft the rebooking text. - Draft a warm, judgment-free rebooking text for each parent that makes it easy to pick a new time
- Keep the message supportive and free of any clinical or sensitive detail
- Queue each text in Twilio unsent, leaving it for you to review and release
Done when A gentle rebooking text is drafted and queued unsent in Twilio for each missed visit.
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3
Calendly - attach the booking link
calendly.com
WebRun opens Calendly to attach the booking link. - Add your Calendly booking link to each drafted text so the parent can pick a new slot
- Confirm the link points to the right visit type they missed
- Leave rebooking entirely to the parent, so no appointment is created for them
Done when Every rebooking draft carries the correct Calendly link.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it text no-shows without me?
No. Every rebooking text is drafted and queued unsent in Twilio for you to review and release. WebRun finds who missed a visit and prepares a kind message, but you decide who to contact and when.
Is the tone right for overwhelmed new parents?
Yes. The draft is deliberately warm and judgment-free, making it easy to rebook without any pressure or clinical detail, so a missed visit feels like an open door rather than a reprimand.
How does it avoid contacting people who already rebooked?
It checks the live MilkNotes schedule each run and skips anyone who already booked a new time or asked not to be contacted, so no family gets a rebooking nudge they do not need.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.