Catch members drifting away before they cancel
Every Monday, WebRun opens OfficeRnD, reviews member check-ins over the last few weeks, flags active members whose visit frequency has clearly dropped off, logs the at-risk list to a Google Sheet, and posts your community team a Slack list of who to reach out to before they churn.
- No credit card
- Under $0.01 per run
- Cancel anytime
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
app.officernd.comin a real browser with your saved login - no setup, no API keys. -
1
OfficeRnD - review member check-ins
officernd.com How to Automate OfficeRnD
WebRun opens OfficeRnD to review member check-in activity. - Open OfficeRnD and open the check-ins and member activity view
- Compare each active member's recent visit frequency against their usual pattern
- Capture members whose check-ins have dropped sharply or stopped, with their plan
Done when Every active member with a clear drop in check-ins has been identified.
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2
Slack - flag who to reach out to
slack.com How to Automate Slack
WebRun posts the week's churn-risk members to Slack. - Post the community team a churn-risk list of members whose visits have dropped, with their plan
- Show how much each one's check-ins have fallen and when they last came in
- Suggest a personal check-in but leave the outreach to the team to send
Done when The community team has this week's churn-risk list in Slack.
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3
Google Sheets - log the at-risk list
google.com How to Automate Google Sheets
WebRun logs the churn-risk members into Google Sheets to track over time. - Open the retention sheet and add today's date as a new section
- Write one row per at-risk member with plan, recent visits, last seen, and drop level
- Keep prior weeks so a member sliding for several weeks running stands out
Done when This week's at-risk members are recorded in the sheet alongside prior weeks.
How do I spot coworking members at risk of churning automatically?
Every Monday, WebRun opens OfficeRnD, reviews member check-ins over recent weeks, and flags active members whose visit frequency has clearly dropped. It logs the at-risk list to a Google Sheet, tracking it week over week, and posts your community team a Slack list of who to reach out to, so you re-engage members before a quiet streak becomes a cancellation.
- Cooling members surface weeks before they cancel, not after
- Outreach goes to the right people instead of the whole roster
- A dated sheet shows whether re-engagement is actually working
Built for coworking spaces · flex office operators · community managers · member success teams
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does it message members or change anything?
No. WebRun only reads OfficeRnD check-in activity and reports a watch list. It never contacts a member or edits a record. Your community team decides who to reach out to and sends any message themselves.
How does it decide a member is at risk?
It compares each active member's recent check-in frequency against their own usual pattern and flags a clear, sustained drop, not a single quiet week. You can tell it how big a drop counts so the list stays meaningful.
Why a list instead of an automatic email?
Retention outreach works best when it feels personal, so WebRun stops at a flagged list. A real person picks the right tone and timing, which lands far better than an automated nudge to a member who is already cooling off.
Related templates
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