Automated Community.com Reply Triage
Every morning, WebRun opens Community.com, reads the inbound member replies that arrived overnight, groups them into questions, complaints, and positive feedback, logs each one to an Airtable table with its member and topic, and sends you a short Telegram list of the ones that actually need a human answer today.
How do I triage inbound replies in Community.com every morning?
WebRun reads your Community.com inbox every morning, groups the overnight member replies into questions, complaints, requests, and fan mail, and logs each one to Airtable with a topic tag. It then sends a Telegram triage list with complaints first, and leaves every suggested reply unsent for a human.
- Complaints surface first thing instead of hours later
- Every reply is logged and tagged for trend spotting
- No message is ever sent to a member without a human approving it
Built for creators · artist teams · DTC brands · community managers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
dashboard.community.comin a real browser with your saved login - no setup, no API keys. -
1
Community.com - read overnight inbound replies
community.com
WebRun opens Community.com to read overnight inbound replies. - Open the Community.com dashboard and go to your inbox
- Read every inbound reply received since the last run
- Capture the member, the message text, and the broadcast it responded to
- Skip anything already answered by a teammate
- Draft a suggested reply for the ones that clearly need one and leave it unsent
Done when Every overnight reply has been read and left unsent for review.
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2
Airtable - log and classify each reply
airtable.com
WebRun opens Airtable to log and classify each reply. - Open your inbound replies table in Airtable
- Add one row per reply with the member, the date, and the message
- Tag each row as a question, a complaint, a request, or positive feedback
- Add a topic tag so recurring themes are easy to count later
- Leave the status column set to unanswered
Done when Every reply is logged and tagged in Airtable.
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3
Telegram - send the triage list
telegram.org
WebRun opens Telegram to send the triage list. - Send your team a short Telegram triage list
- Put complaints and time-sensitive questions first
- Show the count by category so you can see the shape of the morning
- Note the top recurring topic from the last seven days
Done when You have today's triage list in Telegram.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it text members back on its own?
No. Suggested replies are drafted in Community.com and left unsent. A human reads and sends every message, so nothing goes out to a member without approval.
How does it classify a reply?
It reads the message text and tags it as a question, complaint, request, or positive feedback, then adds a topic tag. You can rename the categories to match how your team already sorts the inbox.
What if a teammate already answered?
That reply is skipped. WebRun checks the live conversation state in Community.com each morning, so anything already handled stays off the triage list.
Related templates
Put this on autopilot.
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