Automated Tive Customer Condition Report Drafts
Every morning, WebRun checks Tive for shipments that completed delivery in the past 24 hours, reads the full condition history for each, assembles a professional customer condition report, and drafts it as a Gmail email ready for your review and approval before it is sent to the customer.
How do I automatically draft customer condition reports for completed Tive shipments?
Every morning, WebRun reads Tive for shipments delivered in the past 24 hours, assembles a professional condition report with temperature range, time-in-spec percentage, any excursion details, and delivery timestamps, then saves it as a Gmail draft. Every draft waits for human review and approval before it is sent to the customer.
- Condition reports drafted automatically within hours of delivery
- Every report reviewed by a human before reaching the customer
- Consistent format across all customer condition reports
Built for cold chain account managers · pharmaceutical logistics teams · food distribution operators · temperature-controlled freight brokers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
platform.tive.comin a real browser with your saved login - no setup, no API keys. -
1
Tive - read completed shipment condition history
tive.com
WebRun opens Tive to read completed shipment condition history. - Open platform.tive.com and filter for shipments that reached Delivered status in the past 24 hours
- For each completed shipment, read the full condition summary: temperature range, time within spec, any excursion events, humidity trace, shock events, and on-time delivery status
- Capture customer name, shipment reference, origin, destination, and pickup and delivery timestamps
Done when Complete condition summaries have been captured for all shipments delivered in the past 24 hours.
-
2
Gmail - draft condition report email for review
gmail.com
WebRun opens Gmail to draft condition report email for review. - Draft one Gmail email per completed shipment addressed to the customer contact
- Include the shipment reference, delivery date, temperature range, time-in-spec percentage, any excursion summary, and a statement of condition
- Save each email as a draft. Do not send. Leave each draft clearly marked for human review before dispatch
Done when A Gmail draft condition report exists for every completed shipment, ready for human review before sending.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it send the condition report to the customer automatically?
No. WebRun saves every condition report as a Gmail draft and never sends it without human review. You open the draft, confirm the content is accurate, and send it yourself. Nothing goes to a customer automatically.
What if a shipment had a temperature excursion?
The draft clearly notes any excursion events in the condition summary. You can choose to adjust the report language or add a resolution note before sending, since the report is always held for your review.
Can I set a standard report format for all customers?
Yes. Provide WebRun with a template or tone guidelines during setup and it will follow them for every draft, keeping reports consistent across all customer accounts.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.