Automated Chiropractic Missed Appointment Recovery
Every morning, WebRun opens ChiroTouch, finds patients who missed or no-showed yesterday, drafts a warm re-engagement message for each, and posts the front desk a Slack list ready to review and send.
How do I automatically follow up with chiropractic patients who missed their appointment?
Every morning, WebRun opens ChiroTouch, finds patients who missed or no-showed the previous day, and drafts a personalised re-engagement message in Gmail for each one. Staff review and send each draft with one click. A Slack summary lists everyone who needs recovery, with repeat no-shows flagged at the top.
- No-show patients receive a personalised follow-up the same morning, not days later
- Staff start each day with a ready-to-send recovery list instead of manual chart searches
- Repeat no-shows are flagged so providers can adjust care plans proactively
Built for chiropractic clinics · chiropractic front desk staff · multi-provider chiro practices
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
chirotouch.comin a real browser with your saved login - no setup, no API keys. -
1
ChiroTouch - find missed and no-show visits
chirotouch.com
WebRun opens ChiroTouch to find missed and no-show visits. - Open ChiroTouch and navigate to yesterday's appointment schedule
- Filter for statuses marked as no-show or missed
- Capture each patient name, last visit date, and care plan stage
- Skip patients already rebooked or who cancelled with notice
Done when Every no-show and missed visit from yesterday is listed with patient details.
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2
Gmail - draft re-engagement message per patient
gmail.com
WebRun opens Gmail to draft re-engagement message per patient. - Draft a warm, personalised re-engagement message for each patient
- Reference their care plan stage so the message feels relevant
- Leave every draft unsent in Gmail for staff review before sending
- Do not send any message without human approval
Done when A Gmail draft exists for each missed patient, ready for staff to review and send.
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3
Slack - deliver recovery worklist to front desk
slack.com
WebRun opens Slack to deliver recovery worklist to front desk. - Post a recovery worklist to the front-desk Slack channel
- List each patient with their missed date and a note that their draft is ready in Gmail
- Flag patients who have missed two or more consecutive visits
Done when Front desk has a prioritised recovery list in Slack with Gmail drafts waiting.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it send messages to patients without staff approval?
No. Every message is saved as a Gmail draft and left unsent. A staff member reviews and sends each one. WebRun never contacts a patient directly.
What if a patient already rebooked after missing the visit?
WebRun checks ChiroTouch for current appointment status each run. Patients who have already rebooked are skipped automatically.
Can it flag patients who keep missing appointments?
Yes. Patients with two or more consecutive missed visits are highlighted in the Slack summary so staff can prioritise follow-up or escalate to the provider.
Related templates
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