Automated DockMaster Parts Backorder Follow-Ups
Every morning, WebRun opens DockMaster, finds service work orders stalled on backordered parts, drafts a follow-up email to each supplier asking for an ETA, and sends your service desk a Telegram alert listing what's still stuck and for how long.
How do I follow up on backordered parts before they stall a job?
WebRun checks DockMaster every morning for service work orders stalled on backordered parts, drafts a follow-up email to each supplier asking for an ETA, and sends your service desk a Telegram list of what's still stuck, oldest first. Every supplier email is a draft for staff to review and send, so nothing goes out unapproved.
- Stalled work orders get a supplier follow-up the same morning they're flagged
- Service desk sees the oldest backorders first every day
- No supplier gets chased more than once every few days for the same part
Built for boat dealerships · marine service departments · parts managers · boatyards
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
www.dockmaster.com/loginin a real browser with your saved login - no setup, no API keys. -
1
DockMaster - find work orders stalled on backordered parts
dockmaster.com
WebRun opens DockMaster to find work orders stalled on backordered parts. - Open DockMaster and list work orders on hold for backordered parts
- Capture the part, supplier, order date, and days on backorder for each
- Skip parts already followed up on in the last 3 days
Done when Every stalled work order is listed with its backordered part and supplier.
-
2
Gmail - draft the supplier follow-up
gmail.com
WebRun opens Gmail to draft the supplier follow-up. - Draft a short follow-up email to each supplier asking for a current ETA
- Reference the original order date and part number
- Save each email as a draft. Do not send it automatically
Done when A draft follow-up email exists for every supplier with a stalled part.
-
3
Telegram - alert the service desk
telegram.org
WebRun opens Telegram to alert the service desk. - Send the service desk a list of work orders still stuck on parts
- Sort by days on backorder so the oldest holds appear first
- Include which jobs are closest to a promised customer date
Done when Service desk has today's stuck-parts list in Telegram.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it email suppliers without anyone checking first?
No. Every follow-up is saved as a Gmail draft. A staff member reviews and sends it, so nothing goes to a supplier without a person checking it.
Does it follow up on the same part every day?
No. It skips any part already followed up on in the last 3 days, so suppliers don't get chased more than once every few days for the same order.
How does it prioritize the Telegram list?
It sorts stuck work orders by days on backorder, oldest first, and flags which ones are closest to a promised customer date so your service desk knows what to chase hardest.
Related templates
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