Automated Birdeye Review Reply Drafts
Every morning, WebRun opens Birdeye, collects the reviews that arrived since the last run and still have no response, records each one in Airtable with its rating, source, and location, then writes a drafted reply in your tone into a Notion approval queue so a human can post it in one click.
How do I reply to every new customer review without missing any?
WebRun opens Birdeye each morning, finds reviews that still have no response, and logs each one in Airtable with its rating, source, and theme. It then writes an on-brand reply into a Notion approval queue, so every review gets answered quickly and nothing is published without a human.
- Every new review has a reply drafted the same morning
- Nothing is published publicly without a human approving it
- Review themes build into an Airtable base you can report on
Built for multi-location businesses · marketing managers · dental and medical practices · restaurants and retail
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
app.birdeye.comin a real browser with your saved login - no setup, no API keys. -
1
Birdeye - find unanswered reviews
birdeye.com
WebRun opens Birdeye to find unanswered reviews. - Open Birdeye and filter reviews to those with no response
- Capture the rating, review text, reviewer name, source site, and location
- Separate the low ratings that need a careful answer from routine praise
- Note anything mentioning a refund, safety, or a named staff member
Done when Every unanswered review is captured with its rating and source.
-
2
Airtable - log every review
airtable.com
WebRun opens Airtable to log every review. - Add one Airtable record per unanswered review
- Fill in date, rating, source, location, and the review text
- Tag the theme: service, wait time, price, product, or staff
- Leave the response status set to pending until a human posts the reply
Done when Every unanswered review has an Airtable record with a theme tag.
-
3
Notion - queue drafted replies for approval
notion.so
WebRun opens Notion to queue drafted replies for approval. - Create a Notion page per review in your approval queue
- Write a short reply in your brand tone that answers the specific point raised
- Flag anything sensitive for a manager instead of drafting a generic apology
- Leave every draft unposted. A person approves and publishes it in Birdeye
Done when Each unanswered review has a drafted reply waiting for approval.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it post replies publicly without me?
No. Every reply is drafted into Notion and left unposted. A person reads it and publishes it in Birdeye, so nothing reaches a public review page on its own.
How does it handle an angry one star review?
It flags the review for a manager instead of drafting a canned apology, records the theme in Airtable, and leaves the wording to a human who knows the situation.
Will the replies sound like us?
Yes. Give WebRun two or three replies you have already written and it matches that tone, length, and sign-off on every draft it prepares.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.