Automated Auto Transport Delay Exception Alerts
Throughout the day, WebRun checks your in-transit loads in Super Dispatch and posts a Slack alert to your ops channel whenever a load's expected delivery date has slipped or a status update is overdue, so your team can intervene before the customer notices.
How do I get automatic alerts when a vehicle shipment is delayed or behind schedule?
WebRun checks your in-transit loads in Super Dispatch throughout the day, flags any load whose expected delivery date has slipped or whose status update is overdue, and posts a labeled alert to your Slack ops channel immediately, giving your team time to intervene before a delay becomes a complaint.
- Delivery exceptions surface in Slack within hours, not at end-of-day
- Slipped dates and missing status updates are classified separately for faster triage
- The same load does not flood Slack with repeated alerts
Built for auto transport dispatchers · vehicle shipping ops managers · car hauling customer service teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
carrier.superdispatch.com/tms/loadsin a real browser with your saved login - no setup, no API keys. -
1
Super Dispatch - detect loads with slipped delivery dates or missing updates
superdispatch.com
WebRun opens Super Dispatch to detect loads with slipped delivery dates or missing updates. - Open Super Dispatch and filter loads to In Transit status
- Compare the current expected delivery date against the original scheduled delivery date
- Flag any load where the date has slipped or where no status update has been recorded in the past 4 hours
Done when Every in-transit load with a slipped date or missing update is identified.
-
2
Slack - post delay exception alert to ops channel
slack.com
WebRun opens Slack to post delay exception alert to ops channel. - Post an alert to the ops Slack channel for each exception: load ID, VIN, carrier, original delivery date, and new expected date
- Label each alert as date-slipped or status-gap so the team knows the type of exception
- Avoid re-alerting the same load within the same run cycle unless the exception worsens
Done when The ops team has a Slack alert for every active delay exception and can take action.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it automatically notify the customer when a delivery is delayed?
No. Alerts go only to your internal Slack ops channel. Any customer communication about a delay is drafted by your team before sending.
How often does it check for exceptions?
It runs every few hours during business hours by default. You can tighten the frequency to every hour or widen it to every half-day when you configure the workflow.
Will the same load generate repeated alerts?
No. It suppresses repeat alerts for a load within the same run cycle unless the exception worsens, such as the date slipping further, so your Slack channel stays signal-rich and not noisy.
Related templates
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