How to Automate Moovs

Moovs follows up leads through its CRM add-on, and on the Enterprise plan Miles answers website visitors and quotes from your rates. For operators on Standard or Pro, and for quotes and accounts a rule misses, an AI agent such as WebRun drafts replies to new inquiries, follow-ups on wedding and prom quotes and check-ins with quiet corporate accounts.

Written by Tom Kessler Field operations analyst

Reviewed by Yara Haddad Data operations

Updated Oct 13, 2026 · 3 min read

A Moovs trip starts as a quote and keeps its vehicle, driver and payment

Moovs is booking, dispatch and payments software for ground transportation: chauffeur and limo operators, party bus companies, shuttle providers, bus and coach operators and taxi companies. A trip in Moovs starts as a quote and carries its reservation, vehicle, driver and payment from then on.

Customers book through the operator's website or a customer portal, and dispatch sees whether a vehicle is free before a quote goes out, so the same party bus is not promised to two proms. Drivers work from the driver app, subcontractors get driver links with real-time updates, and wake-up calls and custom texts reach drivers and clients on the day. The Standard plan, at $149 a month, adds contract e-signature and automated trip reviews; Pro, at $199, adds dynamic pricing and custom notifications.

A Moovs webinar clip in which the presenter shows the new CRM on screen: contacts filtered by trip history, saved segments and email campaigns. Video: Moovs January 2025 Webinar Highlight: New CRM Features Unveiled, from Moovs Transportation Software on YouTube, 2 min.

Prom season is decided by the quotes sent in February

A party bus company's year turns on a handful of weekends: proms and homecomings, wedding season, holiday parties. The quotes for those go out months ahead and sit as Pending or Quoted while the couple compares three companies and the prom committee waits for a parent to sign.

A new inquiry arrives at nine at night from someone who wants a Sprinter van for Saturday, and by breakfast they have asked two other companies. The corporate account that booked airport runs every week last spring has not booked since June, and nobody has called to ask why.

The 24-passenger bus is due for an oil change and its registration renewal, both tracked in the fleet manager's spreadsheet, and the bus is booked solid through homecoming.

A reply drafted minutes after each inquiry Each new inquiry in Moovs answered in a Gmail draft with the trip, a quote range and the date tentatively held, and the rep who should send it named in Slack.

Wedding and prom quotes followed up daily Event quotes still Pending or Quoted after a day, each with a follow-up drafted, and the pipeline in Slack with events under 90 days away first.

Quiet corporate accounts flagged every Monday Accounts with no booking in 30 days or bookings down a quarter, each with a check-in drafted for the account manager.

Moovs follows up leads through its CRM add-on and, on Enterprise, Miles

The Moovs CRM, a $99-a-month add-on, segments customers by trip type, frequency, spend or location. It sends messages on its own: a we-miss-you note after an idle period, a review request after a trip, and email and SMS follow-ups so leads do not slip. It also gathers Google and Yelp reviews in one place.

On the Enterprise plan, from $999 a month, Miles answers website visitors from the operator's own rates and vehicles, generates quotes, books trips into Moovs and captures the details of visitors not ready to book. It also sorts the team's email into quotes, bookings and invoices, gives a daily briefing and answers questions such as which quotes over $500 are still open. Enterprise adds an AI-powered driver scheduler as well.

A CRM workflow sends the same message to everyone its rule picks. A corporate account whose bookings fell by a quarter, a prom quote that has sat for a week and a bus near its oil change are three separate lists, and the last of them lives in the fleet manager's spreadsheet.

Moovs CRM Campaigns screen under Marketing: draft email campaigns such as Vip Customers #1, Customer Reactivation (+3 months without rides), Halloween and Announcing Passenger App, a Create with AI button and templates such as Airport Promo. — Among the draft campaigns in the Moovs CRM is Customer Reactivation, written for customers who have gone more than three months without a ride. Screenshot: Moovs CRM on moovsapp.com, captured 11 October 2026.

Each new inquiry has a reply drafted within minutes

The owner has a reply in Gmail drafts within minutes of each new inquiry in Moovs. It repeats the trip the customer asked for, quotes a range and says the date is tentatively held, and the sales channel in Slack names the rep who should send it.

The sales lead works through a follow-up draft for every wedding, prom or event quote that has sat unanswered, each warm for a wedding and specific about the date and the vehicle. The pipeline in Slack lists those quotes with their value and the days since each went out.

On Mondays the account manager goes through check-in drafts for the corporate accounts that have gone quiet, each mentioning upcoming trips, events or airport runs, and the at-risk list in Slack gives every account's last booking and trend. A Monday post in the operations channel puts overdue services first for the fleet manager, then each vehicle coming due for an oil change, tire rotation, inspection or registration renewal.

Moovs customer portal for a sample operator, LUX Limo: a Quote Request for Fri, January 13, 4:30 PM to 10:30 PM, Los Angeles to Santa Monica, with booking and passenger contacts, order type Birthday and a sent notice. — Sent from the Moovs customer portal, this sample quote request names the trip time, route and contacts, and tells the customer a price will follow within 24 hours. Screenshot: Customer Portal on moovsapp.com, captured 11 October 2026.

Quotes and check-ins leave Moovs as Gmail drafts

Every draft above began as a filter in Moovs: quotes by status, corporate accounts by their last booking, inquiries by the minute they arrived. WebRun is an AI agent that works a real Chrome browser, signed in as you. In Moovs it filters and reads, and quotes, rates and trips change only when the owner or the dispatcher changes them.

The owner or the rep sends every reply from Gmail, and a reply that says a date is held commits nothing until the owner confirms the trip in Moovs. On Enterprise, Miles already answers website visitors, so the new-inquiry reply matters most to operators on Standard or Pro and to inquiries that arrive outside the website.

Questions people ask

Which quotes count as open?

Quotes tagged Wedding, Prom, Event or a similar occasion that are still Pending or Quoted more than 24 hours after they were sent. Events less than 90 days away are flagged at the top of the Slack pipeline.

How quiet does a corporate account get before it is flagged?

No booking in the past 30 days, or bookings down 25 percent or more on the month before. Accounts silent for more than 60 days are marked high priority in the weekly digest.

What puts a vehicle in the Monday maintenance post?

Coming within 500 miles or 14 days of an interval in the fleet manager's maintenance spreadsheet in Google Sheets, whether an oil change, a tire rotation, an inspection or a registration renewal. Overdue items lead the post.

Sources

Miles AI Assistant | Moovs Describes Miles answering website visitors from the operator's rates and vehicles, generating quotes, booking trips into Moovs and capturing leads, plus the shared inbox that sorts email into quotes, bookings and invoices.
Moovs CRM Covers the CRM add-on: segments by trip type, frequency, spend or location, automated workflows after trips or idle periods, and Google and Yelp review management.
Party Bus & Limo Operator Software | Moovs Lists vehicle availability checks when quoting, double-booking prevention, driver wake-up calls, custom texts to drivers and clients, farm-ins and driver links for subcontractors.
Moovs Pricing Plan contents and prices: contract e-signature and automated trip reviews on Standard ($149 a month), dynamic pricing, smart trip rules and custom notifications on Pro ($199), and the Miles AI Agent only on Enterprise, from $999 a month.
The Best Limo Software of 2026 | Moovs Moovs' post of June 9, 2026, describing the CRM's automated email and SMS follow-ups so leads do not fall through the cracks.