Keep air cargo damage and loss claims on track automatically
Every Monday, WebRun opens Awery, reviews all open cargo damage and loss claims, identifies any approaching response deadlines, drafts a follow-up message to the relevant insurer or handling agent for your review, and posts a claim status digest to Slack so your customer service team stays on top of every open case.
- No credit card
- Under $0.01 per run
- Cancel anytime
How do I automatically track air cargo damage and loss claims and their deadlines?
WebRun reviews all open cargo damage and loss claims in Awery every Monday, flags those approaching their response deadline, and drafts follow-up messages to insurers or handling agents in Mailchimp for your team to approve. A weekly claim digest is posted to Slack so your customer service team always knows where every claim stands.
- No claim response deadline is missed with automatic weekly deadline scanning
- Follow-up drafts are ready for approval every Monday without manual claim review
- Customer service team opens Slack to a complete open-claim digest ranked by urgency
Built for air cargo customer service teams · airline cargo claims managers · freight forwarders · cargo insurance managers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
awery.aeroin a real browser with your saved login - no setup, no API keys. -
1
Awery - review open cargo claims and deadlines
awery.aero How to Automate Awery
WebRun opens Awery to review open cargo claims and deadlines. - Open Awery and navigate to the cargo claims module
- List all open claims with AWB, claim type (damage, loss, shortage), claim value, date filed, and response deadline
- Flag any claims with a response deadline within 7 days as urgent
Done when All open claims are listed with deadline status and urgency flag applied.
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2
Mailchimp - draft claim follow-up to insurer or handler
mailchimp.com How to Automate Mailchimp
WebRun opens Mailchimp to draft claim follow-up to insurer or handler. - Draft a follow-up email for each urgent claim addressed to the relevant insurer or handling agent
- Include claim reference, AWB, claim type, value, and the approaching deadline date
- Save each as a Mailchimp campaign draft for your customer service team to review and approve before sending
Done when A Mailchimp draft follow-up exists for every claim with a deadline within 7 days, awaiting approval.
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3
Slack - post weekly claim status digest
slack.com How to Automate Slack
WebRun opens Slack to post weekly claim status digest. - Post a weekly claim digest to the #cargo-claims Slack channel
- List urgent claims first with AWB, claim type, value, and days to deadline
- Include a count of all open claims by status (filed, in progress, awaiting documentation)
Done when The customer service team has this week's claim status digest in Slack with urgent cases highlighted.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it send the follow-up emails to insurers or handlers automatically?
No. Every follow-up is saved as a Mailchimp draft for your customer service team to review and approve. Nothing is sent to a third party without human sign-off.
How does it know the response deadline for each claim?
It reads the deadline date recorded against each claim in Awery. Make sure deadlines are entered when a claim is filed for the automation to work correctly.
Can it track claims filed with external insurers outside Awery?
Not directly. If external claim references are logged in Awery as notes or linked records, WebRun can include them. Otherwise, keep Awery as the master record for full coverage.
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