Automated Yellow.ai Weekly Chatbot Scorecard
Every Monday, WebRun opens Yellow.ai, reviews the past week's conversation volume, resolution rate, and escalations across channels, exports the totals into a Google Sheets tracker, and emails the CX lead a summary so the team sees the chatbot's real weekly performance.
How do I track my Yellow.ai chatbot's weekly resolution rate?
WebRun reviews your Yellow.ai conversations every Monday, checking resolution rate and escalations to a human by channel for the past week. It logs the totals into a Google Sheets tracker and emails the CX lead a summary that calls out any channel with a sharp change, so chatbot performance gets a real weekly look.
- Resolution rate and escalations get reported every Monday automatically
- Sharp changes in a channel get flagged instead of missed
- Your CX lead gets a summary without pulling the dashboard manually
Built for CX teams · customer support leaders · enterprise support teams · operations teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
yellow.aiin a real browser with your saved login - no setup, no API keys. -
1
Yellow.ai - review weekly conversation stats
yellow.ai
WebRun opens Yellow.ai to review weekly conversation stats. - Open Yellow.ai and check the past week's conversation volume
- Note the resolution rate and total escalations to a human
- Flag any channel with a sharp change from the week before
Done when The week's conversation stats have been reviewed across channels.
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2
Google Sheets - log resolved versus escalated totals
google.com
WebRun opens Google Sheets to log resolved versus escalated totals. - Open the chatbot performance tracker
- Add a row with this week's resolved and escalated totals by channel
- Keep a running month-to-date total at the top
Done when The week's totals are logged in Google Sheets.
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3
Gmail - email the CX lead a summary
gmail.com
WebRun opens Gmail to email the CX lead a summary. - Email the CX lead a short summary of resolution rate and escalations
- Call out any channel with a sharp change
- Link to the full Google Sheets tracker for detail
Done when The CX lead has this week's summary in their inbox.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does it change how the chatbot responds or escalates?
No. It only reads the week's stats and reports them. Changing chatbot flows or escalation rules stays a decision for your team.
Who receives the weekly summary?
Only your own CX lead's inbox. It is never sent outside your organization.
How does it flag a change worth noticing?
It compares each channel's resolution rate and escalation count against the week before, so a real shift stands out instead of getting lost in the raw numbers.
Related templates
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