Automated PatientNow Missed Injection Follow-Ups
Every morning, WebRun opens PatientNow, finds patients who missed their expected injection window based on their dosing schedule, drafts a caring check-in email for each in Gmail, and logs the miss to a Google Sheet so your team can track adherence over time.
How do I follow up automatically when a patient misses a GLP-1 injection?
WebRun compares each active patient's dosing schedule in PatientNow to their last logged injection every morning, flagging anyone more than 2 days overdue. It drafts a supportive check-in email for each in Gmail, left unsent for staff review, and logs every miss to a Google Sheet so repeat adherence issues are easy to spot.
- Patients hear from your practice the same day they miss a dose, not weeks later
- Repeat misses surface as a pattern instead of getting lost in individual charts
- Staff send a warm, on-brand check-in in seconds instead of writing one from scratch
Built for medical weight loss clinics · GLP-1 clinics · obesity medicine practices · clinical care coordinators
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
app.patientnow.comin a real browser with your saved login - no setup, no API keys. -
1
PatientNow - find patients who missed their injection window
patientnow.com
WebRun opens PatientNow to find patients who missed their injection window. - Open PatientNow and compare each active patient's dosing schedule to their last logged injection
- Flag any patient who is more than 2 days past their expected injection date
- Capture the patient's medication, dose, and how many days they are overdue
- Exclude patients already marked as paused or discontinued
Done when Every active patient who missed their injection window is listed with days overdue.
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2
Gmail - draft a check-in for each patient
gmail.com
WebRun opens Gmail to draft a check-in for each patient. - Draft a short, caring check-in for each overdue patient, asking how they're doing and offering to help them get back on schedule
- Avoid clinical alarm language. Keep the tone supportive, not corrective
- Save every check-in as an unsent Gmail draft. Do not send anything to a patient automatically
Done when An unsent Gmail draft exists for every patient who missed their injection window.
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3
Google Sheets - log the miss for adherence tracking
google.com
WebRun opens Google Sheets to log the miss for adherence tracking. - Open the injection adherence tracker sheet
- Append a row for each missed injection with the patient, days overdue, and today's date
- Highlight any patient with a second or third miss in the past 60 days so a pattern is visible
Done when The adherence tracker reflects every missed injection logged today, with repeat misses highlighted.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will a check-in be sent to the patient automatically?
No. Every check-in is saved as an unsent Gmail draft for your staff to read, adjust if needed, and send. WebRun never messages a patient on its own.
How does it decide a patient missed their injection?
It compares each patient's dosing schedule on file in PatientNow to their last logged injection, and flags anyone more than 2 days past their expected date.
Why track misses in a separate sheet instead of just sending a reminder?
A single miss is often nothing. The adherence tracker highlights repeat misses within 60 days so your clinical team can spot a real pattern instead of reacting to one late dose.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.