Automated Wayfair Returns and Claims Tracking
Every morning, WebRun signs in to Wayfair, reads every open return, damage claim, and replacement order, works out what each one is waiting on and how much money is still outstanding, drafts a chase email in Gmail, and puts each return window deadline on Google Calendar.
How do I track open returns and damage claims until they are refunded?
WebRun chases returns and claims every morning. It signs in to Wayfair, reads every open return, damage claim, and replacement, works out what each is waiting on and the money outstanding, diarises the deadlines in Google Calendar, and drafts a chase email in Gmail for approval.
- No refund is quietly written off because a claim stalled
- Return windows are on the calendar before they close
- The total money outstanding is visible every morning
Built for interior designers · project managers · furniture retailers · property managers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
wayfair.comin a real browser with your saved login - no setup, no API keys. -
1
Wayfair - track open returns and claims
wayfair.com
WebRun opens Wayfair to track open returns and claims. - Sign in to Wayfair and open your orders and returns section
- List every open return, damage claim, and replacement order with its reference and value
- Read the current status on each and note what it is waiting on: a label, a collection, an inspection, or a refund
- Total the money still outstanding and mark anything with no movement in the past week
Done when Every open return and claim has a status, a value, and what it is waiting on.
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2
Google Calendar - diarise each deadline
calendar.google.com
WebRun opens Google Calendar to diarise each deadline. - Add a calendar entry for each return window or collection date coming up
- Put the order reference, the value, and what is outstanding in the entry
- Set the reminder a few days before the window closes so nothing lapses
Done when Every deadline on an open return or claim sits on the calendar.
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3
Gmail - draft the chase email
gmail.com
WebRun opens Gmail to draft the chase email. - Draft a chase email for any claim with no movement in the past week
- Include the order reference, the claim status, the days stuck, and the amount outstanding
- Leave every message as an unsent draft. WebRun never emails Wayfair or a supplier on its own
Done when Every stalled claim has a chase email drafted and waiting for approval.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it email Wayfair or file a claim for me?
No. Chase emails are drafted in Gmail and left unsent for you to review. Filing a claim, accepting a resolution, or requesting a refund is always done by a person.
How does it know a claim has stalled?
It records each claim's status every morning and flags anything with no movement in the past week, showing the days stuck and the money still outstanding.
Does it track replacements as well as refunds?
Yes. Replacement orders are followed alongside returns and damage claims, so a swap that never shipped shows up the same way an unpaid refund does.
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