Follow up on missed pickups and get them rescheduled
Every morning, WebRun opens Routeware and finds any pickups marked as missed from the previous day, drafts a customer apology and reschedule offer in Gmail for supervisor review, and posts the route supervisor a Slack alert listing every affected stop.
- No credit card
- Under $0.01 per run
- Cancel anytime
How do I automatically follow up with customers after a missed waste pickup?
WebRun checks Routeware every morning for stops marked missed the day before, drafts a polite apology and reschedule offer in Gmail for each affected customer, and posts the route supervisor a full Slack alert. Every missed-pickup customer gets a timely follow-up without the supervisor having to pull the report manually.
- Every missed-pickup customer gets a same-morning follow-up draft
- Route supervisors see the full missed-stop list in Slack before the day starts
- No missed pickup goes unacknowledged or unscheduled for a make-good
Built for waste hauling companies · route supervisors · residential garbage collection · recycling service providers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
app.routeware.comin a real browser with your saved login - no setup, no API keys. -
1
Routeware - find missed pickups from yesterday
routeware.com
WebRun opens Routeware to find missed pickups from yesterday. - Open Routeware and navigate to the route completion report for yesterday
- Filter to stops marked as missed, skipped, or not serviced
- Capture the customer name, service address, route name, and scheduled pickup date for each missed stop
Done when Every missed pickup from the previous day is listed with its customer and route details.
-
2
Gmail - draft apology and reschedule offers
gmail.com How to Automate Gmail
WebRun opens Gmail to draft apology and reschedule offers. - Draft a polite apology email for each affected customer
- Include the missed pickup date, an offer to reschedule, and a contact number for questions
- Leave every draft unsent in the Gmail Drafts folder for supervisor review before any message goes to a customer
Done when An apology and reschedule draft exists in Gmail for every missed-pickup customer.
-
3
Slack - alert route supervisor
slack.com How to Automate Slack
WebRun opens Slack to alert route supervisor. - Post a missed-pickup alert to the route supervisor channel in Slack
- List each missed stop with the customer, address, and route so the supervisor can prioritize callbacks
- Note the total number of missed stops for quick triage
Done when The route supervisor has a full list of yesterday's missed pickups in Slack.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it email customers about missed pickups on its own?
No. WebRun drafts the apology and reschedule offer in Gmail but leaves it for your supervisor to review and send. No message goes to a customer without approval.
What counts as a missed pickup?
Any stop marked as missed, skipped, or not serviced in Routeware from the previous day is included. You can adjust the status filter to match your Routeware configuration.
What if the same customer was missed two days in a row?
Each run looks at the previous day's records, so repeat misses will appear again with their updated date. The supervisor can spot patterns from the Slack list.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.