Chase open service tickets before machines sit broken for days
Every morning, WebRun opens Cantaloupe Seed Pro, reviews all open service tickets, flags any that have exceeded your resolution SLA, and posts a ranked follow-up list to your ops Slack channel so managers can chase outstanding repairs and close tickets before machines lose another day of revenue.
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- Under $0.01 per run
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How do I automatically track and follow up on overdue vending machine service tickets?
WebRun reviews open service tickets in Cantaloupe Seed Pro every morning and flags any that have been unresolved beyond your SLA threshold. It posts a ranked follow-up list to Slack sorted by ticket age, so your ops team can chase overdue repairs and close tickets before machines lose another full day of sales.
- Overdue repairs are surfaced daily instead of discovered during route visits
- Ops managers have a ranked ticket list each morning without manual Cantaloupe checks
- Machine downtime is reduced by faster follow-up on stuck service tickets
Built for vending operators · operations managers · service coordinators · field service supervisors
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
www.cantaloupe.com/products/software/seed-proin a real browser with your saved login - no setup, no API keys. -
1
Cantaloupe - review open service tickets and flag overdue ones
cantaloupe.com How to Automate Cantaloupe
WebRun opens Cantaloupe to review open service tickets and flag overdue ones. - Open Cantaloupe Seed Pro and navigate to the service ticket or work order section
- Filter to open tickets that have been open longer than your configured SLA (e.g. 48 hours)
- Capture the ticket ID, machine ID, location, issue type, technician assigned, and age in hours
- Sort by oldest ticket first
Done when Every overdue open service ticket is listed with its age, location, and assigned technician.
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2
Slack - post overdue ticket follow-up list to ops team
slack.com How to Automate Slack
WebRun opens Slack to post overdue ticket follow-up list to ops team. - Post the overdue ticket list to the ops Slack channel
- Include ticket age, machine location, issue type, and technician name for each entry
- Flag any tickets open more than double the SLA as critical
Done when Ops team has today's overdue ticket list in Slack for follow-up.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
What counts as overdue?
You set the SLA threshold when configuring WebRun. A common default is tickets open for more than 48 hours. Adjust it to match your service standards or contract commitments.
Does it automatically reassign tickets or contact technicians directly?
No. WebRun posts the overdue list to Slack for your ops team to review and act on. Ticket reassignment and technician contact are left for your team to handle.
Will it flag tickets that are waiting on a part or a customer decision?
It flags all tickets open beyond the SLA by default. If you have a status in Cantaloupe for tickets on hold, you can configure WebRun to exclude those statuses from the follow-up list.
Related templates
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