Service, MOT & Oil-Change Reminders
Every morning, WebRun opens CDK Global and identifies customers whose service interval, MOT due date, or oil-change milestone falls within the next 30 days, drafts a personalised reminder email for each one, saves them as Gmail drafts, and posts a Slack summary for your service team to review.
How can I automatically remind customers when their car service, MOT, or oil change is due?
Every morning, WebRun opens CDK Global and identifies customers whose service interval, MOT due date, or oil-change milestone falls within the next 30 days, drafts a personalised reminder email for each one, saves them as Gmail drafts, and posts a Slack summary for your service team to review - no reminder goes out until staff approve it.
- Customers approaching a service milestone receive a personalised reminder draft every morning
- Service team reviews and approves each batch in Slack before any message is sent
- Upcoming service opportunities are captured proactively rather than waiting for customers to call
Built for dealership service advisors · independent garage owners · franchise service departments · automotive group operators
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.cdkglobal.comin a real browser with your saved login - no setup, no API keys. -
1
CDK Global - find upcoming service and MOT milestones
cdkglobal.com
WebRun opens CDK Global to find upcoming service and MOT milestones. - Open CDK Global Service History and filter for customers whose next service date, MOT expiry, or last oil change falls 30–7 days from today
- Capture customer name, email, vehicle, and the specific milestone approaching
- Skip customers who already have a booking for that service or who were reminded in the past 14 days
Done when All customers with imminent service milestones are listed with their contact and vehicle details.
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2
Gmail - draft personalised service-due reminder
gmail.com
WebRun opens Gmail to draft personalised service-due reminder. - Draft a reminder email for each customer naming their vehicle, the specific service or check due, and an approximate cost if known
- Include a prompt to book and a link to your online booking page
- Save as a draft - do not send
Done when A personalised service-due reminder draft exists in Gmail for every eligible customer.
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3
Slack - notify service team of today's reminder batch
slack.com
WebRun opens Slack to notify service team of today's reminder batch. - Post today's reminder batch summary to #service-team showing the count, which milestones are covered, and a link to the Gmail drafts folder
- Flag any customers whose MOT expires within 7 days as urgent
Done when The service team has been notified and can approve and send the reminder batch.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it send reminders to customers automatically?
No - every reminder is a Gmail draft. Your service team reviews the Slack batch summary and sends the emails themselves.
How does it know the MOT due date?
It reads the MOT expiry date recorded in CDK Global. If your DMS doesn't store that field, WebRun can use the last service date plus the standard 12-month interval instead.
What if a customer calls in to book after the draft is created?
Before the team sends each batch, they can check CDK for new bookings - or set WebRun to re-check the booking status at send time and skip anyone already booked.
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