Automated Vapi Call Escalation Handoff
Every few minutes, WebRun checks the Vapi dashboard for calls the agent flagged for escalation, logs each one to a Google Sheet with a transcript summary and the caller's number, and emails the assigned rep so a human follows up quickly instead of the caller waiting on a callback that never comes.
How do I make sure flagged Vapi voice agent calls get a human follow-up?
WebRun checks Vapi every few minutes for calls the agent flagged for escalation, logs each one to a Google Sheet with a transcript summary and the caller's number, and emails the assigned rep to follow up. Escalated callers reach a human within minutes of hanging up instead of waiting on a callback that gets forgotten.
- Escalated callers get a human follow-up within minutes
- Every flagged call is logged so none get missed
- Reps get the transcript summary instead of replaying the call
Built for Customer support teams · sales development teams · startups building voice agents · call center operations
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
dashboard.vapi.aiin a real browser with your saved login - no setup, no API keys. -
1
Vapi - check for calls flagged for escalation
vapi.ai
WebRun opens Vapi to check for calls flagged for escalation. - Open the Vapi dashboard and check recent calls flagged for escalation
- Read the transcript summary and the reason it was flagged
- Note the caller's number and preferred callback time if given
Done when Every flagged call's summary and caller details are captured.
-
2
Google Sheets - log the transcript summary
google.com
WebRun opens Google Sheets to log the transcript summary. - Open the call escalation tracker
- Add a row with the transcript summary and caller details
- Mark it as awaiting a rep follow-up
Done when Every flagged call has a row in the tracker.
-
3
Gmail - email the rep to follow up
gmail.com
WebRun opens Gmail to email the rep to follow up. - Draft and send the assigned rep an email with the summary and caller number
- Note the flagged reason so they know what to expect
- Leave calling the customer back to the rep, never place the call itself
Done when The rep has been emailed about every flagged call.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it call the customer back?
No. WebRun only logs the flagged call and emails the assigned rep. Calling the customer back is always done by a person.
How does it decide a call needs escalation?
It reads whatever escalation flag your Vapi agent already set on the call, based on the rules your team configured.
What if no rep is assigned yet?
It still logs the call to the tracker as unassigned, so nothing flagged gets missed even before a rep is picked.
Related templates
Put this on autopilot.
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