Automated Truck Repair Downtime Status Updates
Every morning, WebRun opens Fullbay and checks every open work order for trucks that are currently out of service, identifies any where the estimated completion has slipped, drafts a downtime status update for each fleet manager, and alerts your service team in Slack about repairs running behind schedule.
How do I automatically update fleet managers on trucks that are down for repair?
WebRun checks every open Fullbay work order each morning, identifies trucks that are out of service and any repairs running behind schedule, and drafts a proactive downtime update email for each fleet manager. Your service team gets a Slack alert listing all delayed repairs with the reason for each delay, so customers are never left wondering and your team is never caught off guard.
- Fleet managers receive a daily update on every truck currently out of service
- Delayed repairs are flagged before customers call to ask for a status
- Service teams start the day knowing exactly which jobs are behind and why
Built for truck repair shops · fleet service managers · heavy-duty repair centers · commercial vehicle fleets
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
app.fullbay.comin a real browser with your saved login - no setup, no API keys. -
1
Fullbay - check downtime and ETA slippage
fullbay.com
WebRun opens Fullbay to check downtime and ETA slippage. - Open Fullbay and filter work orders to In Progress and Waiting on Parts statuses
- Calculate the days each vehicle has been out of service and compare the current ETA to the original estimate
- Flag any work order where the ETA has moved by more than one day since the last update
Done when All active downtime work orders are listed with current ETA, days out of service, and delay status.
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2
Gmail - draft downtime update to fleet manager
gmail.com
WebRun opens Gmail to draft downtime update to fleet manager. - Draft a concise downtime update for each fleet manager listing their affected units, current repair status, and revised ETA
- For delays, include a plain-language explanation such as parts on backorder or additional diagnosis required
- Save each email as a draft for a service writer to review and personalize before sending
Done when A draft downtime update is ready in Gmail for every fleet manager with a truck currently out of service.
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3
Slack - alert service team to delayed repairs
slack.com
WebRun opens Slack to alert service team to delayed repairs. - Post an internal delay alert to the service team channel listing all work orders that are running behind schedule
- Include the unit number, fleet account, original ETA, and revised ETA for each delayed repair
- Flag work orders waiting on parts separately so the parts team can accelerate follow-up
Done when The service team has a clear list in Slack of delayed repairs and the reason for each delay.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it send the downtime update to fleet managers without my team reviewing it?
No. Every update is saved as a Gmail draft for a service writer to review and personalize before sending. Fleet managers only hear from you after a human approves the message.
What counts as a delayed repair that triggers a Slack alert?
Any work order whose estimated completion date has moved by more than one day since the last update is flagged. You can adjust this threshold in your WebRun settings.
Does it explain why a repair is delayed in the draft email?
Yes. It uses the status in Fullbay to provide a plain-language reason in the draft, such as parts on backorder or additional diagnosis needed, which the service writer can confirm or adjust before sending.
Related templates
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