TouchBistro Automatic Online Order Routing
Every few minutes during service, WebRun checks TouchBistro Online Ordering for new incoming orders, logs each order with its items and delivery details to Google Sheets, and pings your kitchen manager channel in Slack so every online order is actioned quickly and nothing slips through during a busy service.
How do I automatically route TouchBistro online orders to my kitchen team?
WebRun checks TouchBistro Online Ordering every few minutes during service, picks up each new incoming order with its items and promised time, logs the detail to Google Sheets, and fires an instant Slack alert to your kitchen manager channel so every online order is actioned fast and nothing is missed.
- Kitchen manager sees every online order in Slack within minutes of it landing
- Order history log in Sheets makes end-of-service reconciliation easy
- Online orders are never missed during a busy dine-in service
Built for restaurant managers · kitchen managers · takeout and delivery operators · quick-service restaurants
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
app.touchbistro.comin a real browser with your saved login - no setup, no API keys. -
1
TouchBistro - check for new online orders
touchbistro.com
WebRun opens TouchBistro to check for new online orders. - Open TouchBistro Online Ordering and check for orders received since the last run
- Capture order number, items ordered, modifiers, customer name, order type (pickup or delivery), and promised time
- Skip any order already logged in a previous run to avoid duplicates
Done when All new online orders since the last check are captured with full item detail.
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2
Google Sheets - log order details and delivery info
google.com
WebRun opens Google Sheets to log order details and delivery info. - Append a new row for each order with order number, items, order type, promised time, and customer name
- Mark orders as logged so WebRun skips them on the next run
- Keep the sheet as an order history log for end-of-service review
Done when Each new online order has a logged row in Google Sheets.
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3
Slack - ping kitchen manager with new order alert
slack.com
WebRun opens Slack to ping kitchen manager with new order alert. - Post a brief alert to the kitchen manager channel with order number, order type, and promised time
- List the items so the kitchen can begin prep without waiting for the ticket to print
- Send one Slack message per order to keep alerts actionable and separate
Done when Kitchen manager channel has an alert for every new incoming online order.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does it work with third-party delivery platforms connected to TouchBistro?
WebRun reads orders as they appear in TouchBistro Online Ordering. If your third-party platforms inject orders there, those orders are picked up. Orders that bypass TouchBistro entirely are not visible to this workflow.
Can it adjust the promised time if the kitchen is backed up?
No. WebRun only reads and routes order data. Adjusting promised times or firing orders to a kitchen display system are actions your staff take in TouchBistro directly.
What if two orders arrive at the same time?
WebRun sends a separate Slack alert and logs a separate Sheets row for each order, so nothing is bundled or missed even during a rush.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.