Automated Booqable Abandoned Order Follow-Ups
Every hour, WebRun opens Booqable, finds online storefront orders started more than two hours ago but never completed, drafts a friendly nudge for each customer in Gmail with their reserved items still held, and logs every follow-up to a Google Sheets recovery worklist.
How do I follow up on abandoned online rental orders?
WebRun checks Booqable every hour for online storefront orders started but never completed. It drafts a friendly nudge for each customer in Gmail noting their items are still held, with a link back to finish checkout, and logs every follow-up to a Google Sheets worklist so you can track your recovery rate.
- Abandoned orders get a nudge drafted within the hour
- Every follow-up is logged so you can measure recovery rate
- No customer nudge sends without a human review
Built for tool rental shops with online booking · equipment rental businesses · general rental stores · rental storefront managers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
login.booqable.comin a real browser with your saved login - no setup, no API keys. -
1
Booqable - find abandoned online orders
booqable.com
WebRun opens Booqable to find abandoned online orders. - Open Booqable and filter online storefront orders left incomplete for more than 2 hours
- Capture the customer contact, reserved items, and the checkout step they stopped at
- Skip any order already nudged in the past 24 hours
Done when Every abandoned online order over 2 hours old is listed with its checkout details.
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2
Gmail - draft a completion nudge for each customer
gmail.com
WebRun opens Gmail to draft a completion nudge for each customer. - Draft a friendly nudge for each customer noting their items are still held
- Include a direct link back to finish the checkout
- Leave every draft unsent in Gmail for staff review before sending
Done when An unsent nudge draft exists in Gmail for every abandoned order.
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3
Google Sheets - log the recovery worklist
google.com
WebRun opens Google Sheets to log the recovery worklist. - Add a row to the recovery worklist for each abandoned order nudged
- Include the customer, items, abandoned time, and whether it later converted
- Update the row if the order completes on a later run
Done when The recovery worklist reflects every abandoned order and its outcome.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it email the customer without a staff member approving it first?
No. WebRun drafts every nudge in Gmail and leaves it unsent. A staff member reviews and sends it, so no customer is contacted without a human check first.
How does it know an order was abandoned rather than still in progress?
It only flags online orders left incomplete for more than 2 hours, so a customer who is simply still browsing is not nudged too soon.
Does it track whether the follow-up actually worked?
Yes. WebRun updates the Google Sheets worklist row if the order is completed on a later run, so you can see your real recovery rate over time.
Related templates
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