Automated Tire Shop Negative Review Triage
Every morning, WebRun checks your linked review sources for new low-rated reviews, cross-references the customer in Tire Guru to pull their service history, drafts a professional response, and logs everything in Google Sheets so your manager can approve each reply before it is posted.
How do I automatically triage and respond to negative tire shop reviews?
Every morning, WebRun finds new reviews rated three stars or below, looks up the reviewer's service history in Tire Guru, drafts a professional response for each, and logs everything in Google Sheets. No reply is posted publicly until your manager approves it, keeping your brand voice consistent and your response time fast.
- Every negative review gets a drafted response within hours, not days
- Service context from Tire Guru makes responses more credible and personal
- No public reply goes out without manager sign-off
Built for tire shop owners · service managers · multi-location tire retailers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
tireguru.netin a real browser with your saved login - no setup, no API keys. -
1
Tire Guru - look up the reviewer's service history
tireguru.net
WebRun opens Tire Guru to look up the reviewer's service history. - Search Tire Guru for the reviewer's name or phone number
- Pull their most recent invoice, the service type, and any notes on file
- Note any prior complaints or warranty claims in their history
Done when The reviewer's service history is captured for each new negative review.
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2
Google Sheets - log the review and draft response
google.com
WebRun opens Google Sheets to log the review and draft response. - Log each new negative review: reviewer name, star rating, review text, and date
- Record the matched service history from Tire Guru alongside
- Draft a professional, empathetic response for each review using the service context
- Mark each row as 'Pending approval' so the manager can see what needs action
Done when Every new negative review is logged with its draft response in Google Sheets.
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3
Gmail - email the manager a triage summary
gmail.com
WebRun opens Gmail to email the manager a triage summary. - Draft an email to the manager listing how many new negative reviews need attention today
- Include a direct link to the Google Sheets triage log
- Leave the email as a draft for the manager to send or discard
Done when A triage summary draft is ready in Gmail for the manager.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it post replies to reviews without my approval?
No. All draft responses sit in Google Sheets marked as pending. Your manager must approve and manually post each reply before it goes public.
How does it match a reviewer to a Tire Guru customer?
It searches Tire Guru by the reviewer's name. If there is no match, it still logs the review and drafts a general response so nothing falls through the cracks.
Which review platforms does it cover?
The workflow is configured for the review sources you connect during setup. Google Business reviews are the most common starting point for tire shops.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.