Automated Taobao Refund Case Tracking
Every morning, WebRun opens Taobao, reads every open refund and after sales request against your orders, notes the seller, the status and how long each case has waited, posts the ageing list to Microsoft Teams, and drafts a Gmail chase for the cases closest to running out of time.
How do I keep track of open Taobao refund requests?
WebRun opens Taobao every morning, reads every open refund and after sales request against your orders, and notes the seller, status and days waiting. It posts the ageing list to Microsoft Teams and drafts a Gmail chase for the cases running out of time, so money owed back is not lost.
- Every open refund case is visible with its age and amount
- Cases nearing their limit get a drafted chase, ready to send
- Money owed back stops expiring unnoticed in the order history
Built for sourcing agents · importers · ecommerce resellers · procurement teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
taobao.comin a real browser with your saved login - no setup, no API keys. -
1
Taobao - read open refund and after sales cases
taobao.com
WebRun opens Taobao to read open refund and after sales cases. - Open Taobao and go to your orders, then the refund and after sales section
- List every case that is still open, with its order, seller, and amount
- Read the after sales status and note who the case is waiting on
- Record how many days each case has sat and check the logistics tracking on returns in transit
Done when Every open refund and after sales case is listed with its status, amount, and age.
-
2
Microsoft Teams - post the ageing chase list
microsoft.com
WebRun opens Microsoft Teams to post the ageing chase list. - Post the ageing chase list to your sourcing channel
- Order it by how long each case has waited, oldest first
- Show the amount at stake and who the case is currently waiting on
- Separate the cases where the seller has responded from those with no reply at all
Done when The sourcing channel has today's open case list ordered by age.
-
3
Gmail - draft the chase for cases running out of time
gmail.com
WebRun opens Gmail to draft the chase for cases running out of time. - Draft a Gmail note for the cases closest to running out of time
- Include the order number, the amount, the seller, and the days elapsed
- Address it to whoever owns supplier relationships internally
- Leave every message as a draft. WebRun never messages a seller on Taobao
Done when A chase note is drafted for every case nearing its limit and left for review.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it message sellers or escalate a dispute?
No. WebRun reads your open cases and reports them. Messaging a seller, escalating a dispute, or accepting a settlement stays with you, because those steps close options you may want to keep.
How is this different from tracking sourcing orders?
Order tracking follows shipments that are going well. This run covers what happens when an order goes wrong: refund requests and after sales cases that are open, ageing, and quietly heading for expiry.
Does it know when a case is about to expire?
It reports how many days each case has been open and puts the oldest first, so you can act inside your own window. WebRun never lets a case sit unseen, but it does not close one for you.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.