Automated StarOfService Unanswered Lead Alerts
Every hour, WebRun opens StarOfService, checks every quote request against how long it has sat unanswered, drafts a reply for anything over 2 hours old, creates a Trello card for the lead, and posts an alert to Microsoft Teams so no request goes cold.
How do I stop StarOfService leads from going unanswered?
WebRun checks StarOfService every hour for quote requests sitting unanswered past 2 hours, drafts a reply covering availability and price for each one, creates a Trello card, and alerts the team in Microsoft Teams. Nothing sends on its own, since messaging a customer is irreversible, so your team always reviews and sends each reply themselves.
- Quote requests get a reviewed reply within hours, not days
- No lead sits unanswered long enough to go cold
- Every unanswered lead has a Trello card and a ready draft
Built for home service professionals · local service businesses · tutors and instructors · event and moving services
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.starofservice.comin a real browser with your saved login - no setup, no API keys. -
1
StarOfService - find unanswered quote requests
starofservice.com
WebRun opens StarOfService to find unanswered quote requests. - Open StarOfService and check quote requests received
- List any request unanswered for more than 2 hours
- Draft a reply covering availability and a starting price range
Done when Every request unanswered over 2 hours has a drafted reply ready.
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2
Trello - create a card per lead
trello.com
WebRun opens Trello to create a card per lead. - Create a card for each unanswered lead
- Attach the drafted reply and the customer's request details
Done when Every unanswered lead has a card on the leads board.
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3
Microsoft Teams - alert the team
microsoft.com
WebRun opens Microsoft Teams to alert the team. - Post an alert listing today's unanswered leads
- Link to each lead's Trello card and drafted reply
Done when The team has been alerted to every unanswered lead this run.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will WebRun send the reply to the customer?
No. Messaging a customer is a one way action, so WebRun only drafts the reply. Your team reviews it in Trello and sends it themselves from StarOfService.
What goes into the drafted reply?
Your stated availability and a starting price range for the service requested, written in your usual tone, so your team only has to check it over before sending.
How is a lead marked as unanswered?
Any quote request with no reply logged in StarOfService for more than 2 hours triggers the alert, so genuinely slow responses get caught before the customer looks elsewhere.
Related templates
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