SpotOn Automated Guest Review Request Drafts
Every night after service, WebRun opens SpotOn loyalty and transaction data, finds guests who visited today with a high check average or a return visit, drafts a personalized review-request SMS for each via Twilio, logs the outreach in Google Sheets, and queues every message for a manager to approve before sending.
How do I automatically request reviews from happy SpotOn guests after their visit?
WebRun reviews SpotOn loyalty and transaction data every night after service, selects high-value and return-visit guests, and checks a Google Sheets log to skip anyone contacted in the past 90 days. It then drafts a personalized review-request SMS per eligible guest in Twilio, held for manager approval so no message reaches a guest without your sign-off.
- Review requests target the right guests at the right time, not every diner indiscriminately
- 90-day suppression window prevents over-messaging and protects the guest relationship
- Manager reviews every message before it is sent, keeping the tone on-brand
Built for restaurant owners · hospitality operators · bar and cafe managers · retail business owners
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
spoton.comin a real browser with your saved login - no setup, no API keys. -
1
SpotOn - identify high-value and return-visit guests from today
spoton.com
WebRun opens SpotOn to identify high-value and return-visit guests from today. - Open SpotOn loyalty and transaction reports for today's service period
- Identify guests with a check average above your threshold or guests making a return visit within 30 days
- Capture guest name, phone number, visit date, and amount spent
Done when A list of today's high-value and return-visit guests is captured from SpotOn.
-
2
Google Sheets - log outreach history to avoid repeat requests
google.com
WebRun opens Google Sheets to log outreach history to avoid repeat requests. - Open the review-request outreach log in Google Sheets
- Remove any guest who already received a review request in the past 90 days
- Append today's eligible guests to the log with the date and their visit details
Done when Outreach history is checked and today's eligible guests are logged in Sheets.
-
3
Twilio - draft personalized review-request SMS for manager approval
twilio.com
WebRun opens Twilio to draft personalized review-request SMS for manager approval. - Draft a personalized review-request SMS for each eligible guest: thank them by name and include your Google or Yelp review link
- Keep the message warm and brief, referencing today's visit
- Queue every SMS as a draft for manager review. Do not send any message without approval
Done when One Twilio SMS draft per eligible guest is queued for manager review and send.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it text guests automatically without anyone approving?
No. Every review-request SMS is queued in Twilio as a draft. A manager must review and approve each message before it is sent to any guest.
How does it avoid sending review requests to the same guest twice?
WebRun checks the outreach log in Google Sheets and skips any guest who received a review request in the past 90 days, so repeat contact is prevented automatically.
Which guests are considered eligible for a review request?
By default, guests with a check average above your configured threshold or guests making a return visit within 30 days are selected. You can adjust both criteria in your workflow settings.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.