SpotOn Online Order Routing Automation
Every few minutes, WebRun checks SpotOn for new online orders, reads each order type and item mix to determine the correct kitchen station, posts a routing note to the ops Slack channel, and queues a customer-ready SMS draft via Twilio for your staff to send once the order is ready.
How do I automatically route SpotOn online orders to the correct kitchen station?
WebRun checks SpotOn Online Ordering every few minutes for new orders, reads each item mix and order type, and posts a routing note to the kitchen ops Slack channel so the right station gets the ticket immediately. Pickup orders also get a pre-filled customer SMS queued in Twilio for a staff member to send once the order is ready.
- New online orders reach the correct station in seconds without voice calls
- Customer pickup notifications queued and ready to send the moment the order is done
- Multi-station orders flagged automatically so the expediter is never caught off guard
Built for restaurant managers · quick-service operators · ghost kitchen teams · food and beverage directors
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
spoton.comin a real browser with your saved login - no setup, no API keys. -
1
SpotOn - detect new online orders and read order details
spoton.com
WebRun opens SpotOn to detect new online orders and read order details. - Open SpotOn Online Ordering dashboard and check for orders received in the last few minutes
- Capture each new order: order number, items, order type (pickup or delivery), and requested time
- Determine the routing destination based on order type and item categories (grill, fryer, bar, cold prep)
Done when All new online orders have been read and routing assignments determined.
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2
Slack - post routing note to kitchen ops channel
slack.com
WebRun opens Slack to post routing note to kitchen ops channel. - Post a routing note for each new order to the kitchen ops Slack channel
- Include order number, item list, order type, requested time, and assigned station
- Flag any order with an item from multiple stations so the expediter knows to coordinate
Done when Kitchen team has a routing note in Slack for each new online order.
-
3
Twilio - queue customer ready-SMS draft for staff approval
twilio.com
WebRun opens Twilio to queue customer ready-SMS draft for staff approval. - Create a draft SMS for each pickup order addressed to the customer's phone number from SpotOn
- Pre-fill the message with the order number and estimated ready time
- Leave the draft queued for a staff member to send once the order is confirmed ready. Do not send automatically
Done when A customer SMS draft is queued in Twilio for each pickup order, pending staff send.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it text customers automatically when their order is ready?
No. Customer SMS messages are drafted and queued in Twilio, but a staff member must review and send each one. The system never texts a guest without human confirmation.
How does it decide which kitchen station to route an order to?
Routing is based on the order type and item categories you configure: grill items go to the grill station, cold prep to the salad station, and so on. Multi-station orders are flagged for the expediter.
Does it handle both pickup and delivery orders?
Yes. Pickup orders get a queued customer SMS draft. Delivery orders get a Slack routing note with the delivery address and window, ready for your delivery coordinator to assign a driver.
Related templates
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