Automated RLDatix Serious Event Escalation
Every few minutes, WebRun checks RLDatix for newly tagged serious or high-harm events, texts the on-call patient safety officer through Twilio with the event and location, and posts the full detail to the safety leadership Slack channel for immediate review.
How do I make sure serious safety events get escalated immediately?
WebRun checks RLDatix every few minutes for events tagged serious or high harm. The moment one appears, it texts your on-call patient safety officer through Twilio with the event, unit, and harm level, and posts the full detail to your safety leadership Slack channel, so a serious event gets an immediate response instead of sitting in a queue.
- The on-call safety officer is texted within minutes of a serious event being tagged
- Safety leadership has full event detail in Slack before the next shift change
- No serious or high-harm event waits for the next scheduled report
Built for patient safety officers · hospital risk managers · clinical leadership · on-call safety teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
www.rldatix.comin a real browser with your saved login - no setup, no API keys. -
1
RLDatix - detect serious or high-harm events
rldatix.com
WebRun opens RLDatix to detect serious or high-harm events. - Open RLDatix RLD360 and filter events to those tagged serious or high harm
- Confirm the harm level, unit, and time of the event
- Note whether an immediate safety measure, such as isolating equipment or a medication hold, has already been logged
Done when Every serious or high-harm event has a confirmed harm level, unit, and time.
-
2
Twilio - text the on-call safety leader
twilio.com
WebRun opens Twilio to text the on-call safety leader. - Text the on-call patient safety officer with the event type, unit, and harm level
- Include a direct link back to the RLDatix record
- Repeat the page once if there is no acknowledgement within 15 minutes
Done when The on-call safety officer has been texted and the page is logged.
-
3
Slack - post full detail to leadership
slack.com
WebRun opens Slack to post full detail to leadership. - Post the full event detail to the safety leadership channel
- Include what immediate safety measures are already in place
- Leave a thread open for leadership to coordinate the response
Done when Safety leadership has the complete event detail in Slack for the response.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does it text patients or their families?
No. It only texts your internal on-call patient safety officer through your organization's own Twilio number. It never contacts a patient or family member.
Does it report the event to regulators or accreditation bodies?
No. It only alerts your internal safety leadership. Any external reporting decision stays with your risk and compliance team.
What counts as serious or high harm?
Whatever your organization has already defined in RLDatix. WebRun reads the existing tag; it does not invent its own severity scale.
Related templates
Put this on autopilot.
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