Newbook Automated Failed Payment Recovery
Every morning, WebRun opens Newbook, finds reservations with a failed or declined payment from the last 24 hours, drafts a polite payment-recovery email for each affected guest in Gmail, and posts your team a Slack alert listing every failed payment for review before anything is sent.
How do I automatically recover failed payments from RV park guests?
WebRun opens Newbook every morning and finds every reservation with a failed payment from the last 24 hours. It drafts a polite recovery email for each affected guest in Gmail and posts your team a prioritised Slack alert, so you can approve and send recovery messages before a booking quietly lapses.
- No failed payment goes unnoticed for more than 24 hours
- Urgent cases with imminent arrivals are flagged first for same-day action
- Staff skip the manual daily payment failure audit in Newbook
Built for RV park operators · campground managers · outdoor hospitality billing staff
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
app.newbook.cloudin a real browser with your saved login - no setup, no API keys. -
1
Newbook - detect failed payments
newbook.cloud
WebRun opens Newbook to detect failed payments. - Open Newbook and navigate to the payments or billing section
- Filter for payment failures or declined transactions in the last 24 hours
- Capture guest name, reservation dates, site number, amount owed, and contact email for each failure
Done when Every failed payment from the last 24 hours is listed with its guest and booking details.
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2
Gmail - draft payment recovery emails
gmail.com
WebRun opens Gmail to draft payment recovery emails. - Draft a polite payment-recovery email for each guest, naming the amount and their reservation dates
- Include a link back to the Newbook payment portal so the guest can update their payment method easily
- Save each as a Gmail draft. Do not send until you approve
Done when A Gmail draft recovery email is ready for every guest with a failed payment.
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3
Slack - alert your team for review
slack.com
WebRun opens Slack to alert your team for review. - Post a Slack alert listing every failed payment with the guest name, amount, and reservation dates
- Flag any reservation arriving within 48 hours at the top as urgent
- Include a link to Gmail Drafts for one-click review and send
Done when Your team has a Slack alert with every failed payment and draft emails waiting for approval.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it email guests about their failed payment automatically?
No. Every recovery email is saved as a Gmail draft for your review. Nothing goes to a guest until you approve and send it yourself.
What if the guest retries and pays before you send the draft?
WebRun reads live payment status from Newbook each morning. If the guest has already paid by the time you review the draft, you simply discard it.
How does it handle repeat failures from the same guest?
Each daily run finds all open failed payments, so a guest who still has an unpaid balance the next morning will appear again in the alert, flagged as a repeat failure.
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