Automated Route Lost Package Claim Drafts
Every morning, WebRun opens Route, checks for any new lost or damaged package report filed by a customer, drafts the claim details as a Trello card for your team to review and submit, and posts the day's claims to Microsoft Teams so nothing sits unactioned.
How do I turn a lost package report into a filed claim quickly?
WebRun checks Route every morning for new lost or damaged package reports, drafts the claim details as a Trello card for your team to review, and posts the day's claims to Microsoft Teams. Nothing is filed with Route automatically, so every claim gets a human check before it's submitted, while nothing sits forgotten in an inbox.
- Claims get drafted the same day a report comes in
- Nothing is submitted to Route without a human review
- The team sees total value at risk in one Teams post
Built for ecommerce support teams · post purchase operations · customer experience teams · DTC brands using Route
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
route.comin a real browser with your saved login - no setup, no API keys. -
1
Route - check for new lost or damaged package reports
- Open Route and list reports filed since the last check
- Read the order number, issue type, and package value for each
- Note whether Route Protect was purchased on the order
Done when Every new report since the last check has been read.
-
2
Microsoft Teams - post the day's claims for review
microsoft.com
WebRun opens Microsoft Teams to post the day's claims for review. - Post today's claim count with total value at risk
- Link to the Trello board
- Flag any claim over a value threshold you set
Done when The team has today's claims posted in Teams for review.
-
3
Trello - draft the claim details
trello.com
WebRun opens Trello to draft the claim details. - Create a card per report with the order number, issue, and value
- Fill in the claim details as a draft for the team to check
- Leave the card in Needs Review, never submit the claim automatically
Done when A draft claim card exists for every new report.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does it file the claim with Route automatically?
No. WebRun only drafts the claim details in Trello. Submitting the actual claim in Route is done by your team after review.
How does it find new lost or damaged package reports?
It checks Route for reports filed since the last run, so nothing is missed between checks.
What if a report turns out to be a false alarm?
Your team reviews the drafted card before filing anything, so it can simply be archived without a claim ever being submitted.
Related templates
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